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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathtub liked like no one had used it in months. Lots of dirt and dust in the tub. No cups do me to rinse it out. Had to use a towel after I turned on the shower for quite some to rinse it out. I should have taken a picture of it. Did not think about it until asking for a picture.
Business response:
Dear Lynne, We sincerely apologize for the condition of the bathtub and the inconvenience you experienced due to the lack of cups in your room. This does not reflect the standards we strive to maintain, and we regret that your stay was impacted by these oversights. Your comments have been shared with our housekeeping team to ensure such issues are promptly addressed and prevented in the future. We truly value your feedback and appreciate the opportunity to improve our services. We look forward to serving you better. Sincerel... read more
This is, without a doubt, the worst property I have ever stayed at. I've never encountered a hotel with barking dogs and cats like this one. It feels less like a pet-friendly hotel and more like a hotel designed primarily for pets, with people as an afterthought. Long-term residents have left this property in ruins, making it resemble low-income housing. I would NEVER return to this place under any circumstances.
Business response:
Dear Todd, We sincerely apologize that your experience did not meet expectations and that aspects of our property, including noise and the presence of pets, caused discomfort. We strive to provide a welcoming environment for both guests and pet owners, and we regret that we fell short during your stay. Your comments regarding long-term residents and property condition have been shared with our management team for immediate review and improvement. We value all guest input and hope to provide a more comfortable experience shou... read more
Don’t pay before you check in enquire first I did not check in. The worst reception she rejected my stay because I had expired drivers license and had renewal proof on email shown to her after all my paid stay could not be refunded nor honor my stay. I don’t recommend this hotel to anyone very poor service.
Business response:
Dear Linda, We are sorry to hear of the disappointing experience you described. Please note that, to ensure the safety and security of all our guests and team members, a valid government-issued photo ID is required for all check-ins, and service may be declined if these requirements are not met. We understand how frustrating this situation must have felt and regret that it resulted in such dissatisfaction. Your comments have been noted, and we will continue working with our team to ensure that policies are communicated clear... read more
Facility is very dirty. The shower had so many hairs in it. I couldn’t even count the toilet gets clogged every five seconds even when using flushable wipes the manager called me while out saying that we are being kicked out because of the toilet one night there was roaches wouldn’t recommend staying here. Nice area with good food but rooms are filth and management is not good. There was a leak in room 315. I am in room 415 so I’m pretty sure there are the ones that clogged our toilet but we are the ones being blamed for it ... read more
Blanket had stains, bed was making me itchy, room smells like mold, towels had an insect, Hallway is dirty, lobby had leaks on the ceiling the floor was all flooded and they just put towels and bins to catch the water. Would not stay here again.
Not too good Check in was slow. No toiletries in the bathroom. Room and bedding was clean but bed was terrible. Horrible smell in the hallway. Smell was gone in the morning. Breakfast was a joke. Would not stay again
An old and barely maintained property with a breakfast we refused to take. I don't recommend this to anyone.
they need to have a real breakfast
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 2,077 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.