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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
My apologies that your standards were not met. Please feel free to elaborate on what was unimpressive with your stay so we are able to coach our staff moving forward.
Business response:
Dear Valued guest, Thank you for choosing to say with us and providing such valuable feedback. Your feedback is being shared with the team. Thank you again for your loyalty. Have a wonderful day.
roach problem Everything was great except the room. I found a few roaches, thats it.
Business response:
Dear Valued guest, Thanks a bunch for choosing to stay us and reaching out to provide us with such valuable feedback. Rest assured we take matters as these seriously and will look into it further. Your feedback is being shared with the staff to help provide exceptional service. If we could be of further assistance please let us know.
Business response:
Dear Valued guest, Thank you for choosing to say with us and providing such valuable feedback. We are so delighted you enjoyed your stay with us. Your feedback is being shared with the team. Thank you again for your loyalty. Have a wonderful day.
Business response:
My apologies that your standards were not met. Please feel free to elaborate on what was unimpressive with your stay so we are able to coach our staff moving forward.
The check-in process was really easy, and they actually asked me what floor I preferred (at other hotels, I almost always have to ask for a ground floor room). They also took pet-friendly to the next level, in my opinion. There were dog treats in a jar on the counter, no one at the desk seemed at all surprised when I said I was traveling with a pet, and there were plenty of green spaces around the complex to walk the dog. The on-site laundry room was another great amenity.
Business response:
Dear Valued guest, Thank you for choosing to say with us and providing such valuable feedback. We are so delighted you enjoyed your stay with us. Your feedback is being shared with the team. Thank you again for your loyalty. Have a wonderful day.
Rooms were comfortable. Staff was able to help us every time we asked for something.
Not impressive...at all. Really not impressed.
Business response:
My apologies that your standards were not met. Please feel free to elaborate on what was unimpressive with your stay so we are able to coach our staff moving forward.
The space in the suite was excellent for the price. The building could use some updating, especially in the public spaces (carpeting looked worn, our bedroom door needed a screwdriver) but it was clean. Good value for the money.
Business response:
Thank you so much for your feedback. In the midst of renovations I am glad that you were still able to enjoy your stay with us.
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.