This profile has been claimed by the business owner or representative.
Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean
Business response:
Dear Valued Guest, We are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the team. Thanks again for your valued feedback if we could be of further assistance don't hesitate to reach out.
The room especially bathroom could have been cleaner but the staff was excellent
Business response:
Dear Valued guest, Thank you for reaching out to provide such valuable feed-back. Rest assured we take your feedback very seriously and will look into this matter further. I would like to apologize for falling to meet not only your expectations but ours as well. Please let us know if we could be of further assistance. Have a marvelous day.
Business response:
Dear Valued Guest, We are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the team. Thanks again for your valued feedback if we could be of further assistance don't hesitate to reach out.
The property was very well-kept. the rooms were clean and spacious. The staff was very attentive
Business response:
Dear Valued Guest, We are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the team. Thanks again for your valued feedback if we could be of further assistance don't hesitate to reach out.
Business response:
Dear Valued Guest, We are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the team. Thanks again for your valued feedback if we could be of further assistance don't hesitate to reach out.
It was nice, a good stay. It would have been nice to have a towel bar in kitchen area and I am older and a little unstable at times, so a grab bar in the tub/shower unit would have been nice.
Business response:
Dear Valued Guest, We are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the team. Thanks again for your valued feedback if we could be of further assistance don't hesitate to reach out.
The unit itself was clean. The area surrounding the property I found to be dirty and noisy. Other guests in the unit, seemed almost like they lived there, were noisy later in the evening. As a family of 4 I did not feel very comfortable. Will not stay there again.
Business response:
Dear Valued Guest, Thank you for choosing to stay with us and providing such valuable feedback. We are so sad to hear you did not enjoy your stay with us. Your feedback will be passed on through the organization and used to ensure we improve our service. If there is anything else we can assist with please feel free to reach out.
Don’t waste your money! This hotel is filthy! There was stuff splattered on the ceiling… dust everywhere. I always clean hotels no matter where I stay but the Clorox wipes from wiping anything down was brown. I was in town for a cheer competition and no other hotels had any rooms available so I was forced to stay. The guest were loud and would stand outside windows yelling and smoking. You would think with covid they would have better cleaning protocols and checks. Do not stay here! You will be grossed out! Hotels.com should... read more
Business response:
Chandra, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the noise disturbance you experienced. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We will also share your comments with the housekeeping team regarding the cleanliness issues you encountered and take the necessary steps to ensure we are more diligent going forward. We hope you will return ... read more
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,581 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.