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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room especially bathroom could have been cleaner but the staff was excellent
Business response:
Dear Valued guest, Thank you for reaching out to provide such valuable feed-back. Rest assured we take your feedback very seriously and will look into this matter further. I would like to apologize for falling to meet not only your expectations but ours as well. Please let us know if we could be of further assistance. Have a marvelous day.
Business response:
Dear Valued Guest, We are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the team. Thanks again for your valued feedback if we could be of further assistance don't hesitate to reach out.
The property was very well-kept. the rooms were clean and spacious. The staff was very attentive
Business response:
Dear Valued Guest, We are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the team. Thanks again for your valued feedback if we could be of further assistance don't hesitate to reach out.
Business response:
Dear Valued Guest, We are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the team. Thanks again for your valued feedback if we could be of further assistance don't hesitate to reach out.
It was nice, a good stay. It would have been nice to have a towel bar in kitchen area and I am older and a little unstable at times, so a grab bar in the tub/shower unit would have been nice.
Business response:
Dear Valued Guest, We are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the team. Thanks again for your valued feedback if we could be of further assistance don't hesitate to reach out.
The unit itself was clean. The area surrounding the property I found to be dirty and noisy. Other guests in the unit, seemed almost like they lived there, were noisy later in the evening. As a family of 4 I did not feel very comfortable. Will not stay there again.
Business response:
Dear Valued Guest, Thank you for choosing to stay with us and providing such valuable feedback. We are so sad to hear you did not enjoy your stay with us. Your feedback will be passed on through the organization and used to ensure we improve our service. If there is anything else we can assist with please feel free to reach out.
In the day time the property looks completely fine. At night you can tell it is something going on. Idk if it is prostitution going on or drug sales, but you can tell it’s something. The staff is amazing and the room is very clean. If it wasn’t for the outside activity then this would be a great place to come when visiting VA.
Business response:
Thank you for choosing to stay with us and providing such valuable information. We are closely monitoring night time activity to ensure that we maintain a clean and safe environment for our valued guest such as yourself. Thank you again for updating us, we will share your comments with the rest of team to celebrate and address your comments. Have an amazing day.
Don’t waste your money! This hotel is filthy! There was stuff splattered on the ceiling… dust everywhere. I always clean hotels no matter where I stay but the Clorox wipes from wiping anything down was brown. I was in town for a cheer competition and no other hotels had any rooms available so I was forced to stay. The guest were loud and would stand outside windows yelling and smoking. You would think with covid they would have better cleaning protocols and checks. Do not stay here! You will be grossed out! Hotels.com should... read more
Business response:
Chandra, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the noise disturbance you experienced. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We will also share your comments with the housekeeping team regarding the cleanliness issues you encountered and take the necessary steps to ensure we are more diligent going forward. We hope you will return ... read more
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,554 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.