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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Extended Stay America – Virginia Beach features clean, fresh, and modernized comfort. Feel at home with our fully-equipped kitchens, including an oven and dishwasher, on-site laundry facilities, and fitness center. Conveniently located right off of I-264, this Extended Stay America hotel is only minutes away from fun in the sun at Virginia Beach. You’ll also have access to food and swings at Topgolf, located just 5 minutes away. *This property only accepts chip cards for payment*Extended Stay America – Virg... read more
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The space in the suite was excellent for the price. The building could use some updating, especially in the public spaces (carpeting looked worn, our bedroom door needed a screwdriver) but it was clean. Good value for the money.
Business response:
Thank you so much for your feedback. In the midst of renovations I am glad that you were still able to enjoy your stay with us.
The customer service yall messed up they fixed it
Business response:
Glad we could be of service to you for your stay. Hoping to have you as a return guest. Enjoy your summer!
smoking charge I really resent having to pay $50 upfront, even though it is supposedly returnable, just in case someone smokes. I am a non smoker and I paid online before even arriving and to be asked to shell out more money irritated the hell out of me. Especially when the lobby smelled like poop!
Business response:
Dear Valued guest, Thank you for your choosing to stay with us and your valuable feedback. The required $100 deposit is for additional charges that can be billed to the room such as high speed WiFi, phone charges, market items and overall security of the room. This amount is refunded back to you after checkout but has to process through your card provider. In regards to the smell we will look into the events that may have occurred during your stay to ensure this was an isolated incident. Once again thank you for your feedbac... read more
I like how easy the service was. The room was also clean and has all the necceseties you need. Full kitchen with stove, dishwasher, microwave, and full fridge. What i didnt like is how filty the elevator floor is and the stench on the carpet floor in the hallway.
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels and if I can be of assistance to you, please contact me directly at 757-490-9367.
Diamond in the ROUGH The space of the hotel room was great for me and my family. We were excited to have a kitchen, which is needed if you are staying all week. Unfortunately, the oven would not close and the stove knobs were not clean. The kitchen blinds had brown stains on them. The couch was definitely worn. There were cobwebs in every room, which makes me nervous because if yall claim to be doing a deep cleaning and the rooms have cobwebs, that speaks volumes. The staff was excellent though. A quick suggestion if the hot... read more
Business response:
Dear Valued Guest, I would like to apologize for the inconvenience of your room not being up to standard at check-in. We want all our guest to feel as if they are at a home away from home. Hopefully with everything stated we were able to rectify any issues that you've had with the room as well as your stay. Please be sure to let us know if there is anything we can do make this stay any more comfortable for you and your family.
The appearance is ok. We had stained wash clothes and towels in our room.
Business response:
Dear Valued Guest, My apologies for this issue. It is not our standard to have these types of issues for our arriving guests. Hopefully we were able to fix this issue for you and you were able to enjoy the rest of your stay with us. If there is anything that we can do to make or could have made your stay more comfortable feel free to let us know.
The room setup was amazing. On the other hand I had to pay to wash my own towels because they never had any ready.
Business response:
Thank you for bringing this issue to our attention. Please accept my sincere apology for the issue you experience with getting clean towels, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. I will share your feed-back with the team to ensure that this was an isolated incident. Please let us know if we can be of further assistance.
JIBRIL did an outstanding job on providing customer service. .
Business response:
Dear Valued guest, Thank you for your continued loyalty and such valuable feedback. We are so delighted to see you enjoyed your stay and Jabrir was amazing. Your feedback is being shared with the team to celebrate and acknowledge Jabrir on providing excellent customer service. Once again thank you for your value feedback. Have a marvelous day.
We appreciated the fact that the hotel was pet friendly, allowing us to bring our dog with us as we travelled. We were somewhat disappointed in the cleanliness of the room = the floor was dirty & we found a LARGE cockroach in the kitchen area! If there is one, there are hundreds. UGH! I informed the front desk and hope the facility will be treated.
Business response:
Dear Valued guest, Thank you for choosing to stay with us. Thank you for bringing this to our attention. Your feedback is being share within the organization.
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 4.2 star rating with 902 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.