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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay there I chose this Marriot for the larger room size and price. Then I found out my friends staying at another Marriot payoless and has a much better room. This place is run down and everything is very basic and used. To add salt to the injury, I found extra $40 charge on the credit card after I left. We didn’t take anything or break anything. It doesn’t worth the call, so I write this review. I guess they bought this.
Overpriced x2 Old and smelly. Waaay overpriced
Bad customer service We didn't get too stay because someone there didn't do their job correctly. When we got there we were told they didn't have a room for us and we had a reservation. I will never book a reservation there again
Not that great Not that great, didn't participate in awards program old carpets
Worst night sleep..... The beds were horrible very cheap and firm beds. Not at all what I expected from a Marriott. The shower was stained brown. I was then overcharged what my bill had stated. Will not be going to that marriott again a waste of money.
Business response:
Thank you for your comments. I greatly value your feedback and will ensure your concerns are reviewed. We hope that you will retun to the hotel as we would love to host your stay again.
Terribly disappointed! After reviewing photos and guest reviews, booked a 2 bedroom suite. Upon checking in, entered the room in which it smelled like mildew and mold. Couldn't tell whether the smell was coming from the vents or carpet. The suite needs major face lift. The carpet is in poor shape, sofa appears worn and the bath tub was horrific. Believe it or not, couldnt take a shower due to nastiness of the shower head and tub. Definitely not worth what I paid!!
Business response:
Thank you so much for your feedback. We pride ourselves in providing an exceptional experience and I'm disappointed to hear of yours. If you would like to discuss further, please contact me directly at the hotel. We would love the opportunity to host your stay again.
Awful greeting and check in Terrible experience checking in with Royce. For $180 after Tax you would expect a certain level of service that was sorely missing. They under deliver on the promises they write about on the in room pamphlets. Would definitely not stay again
Business response:
Dear Valued Guest, Thank you for taking the time to fill out a review for my hotel. I do apologize for the lack of service that you received. When staying at a Marriott hotel, our guests have a certain expectation of the service they receive. It is never our intention to provide false information or expectations about the amenities or services we provide, and for this I sincerely apologize that you felt this way. I understand that you do not want to stay with us again, but I would love another chance to show you that we do k... read more
Business response:
Dear guest, I apologize that your stay did not live up to the Marriott standards that we try to provide to all of our guests. I would love to hear your feedback on what we could have done to make your stay more enjoyable. Thank you for choosing Towneplace Suites by Marriott, and I hope that I can earn your business again.
Would Not Stay Here Again There were three important areas that did not meet our expectation: 1 Free breakfast - due to the renovation there was no comfortable place to enjoy breakfast and whar was available to eat was very, very limited; 2 Coffee - was a no name brand and was awful!; 3 Pool - The pooll was closed for the season and did not open until the end of May. It was listed as ammenity and did not state it would not be available. We would not choose this hotel again.
Business response:
Dear Guest, Thank you for your review. I understand your frustrations, and if I were in your shoes I would feel the same way. We are completely done with our renovation, and we have a brand new breakfast room. It is a beatiful room to sit and enjoy breakfast which we have needed all along. I also apologize that our pool hours were not properly represented. I will look into that also. I hope that in the future you will give my hotel another try. Thank you so much!
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.