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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Valued Guest, We are so sad to hear we failed to deliver you the best service possible. Your feed back is being shared with the team to ensure this was an isolated incident.
Business response:
Dear Valued guest, Thank you for choosing to stay with us and providing such valuable feedback. I am sorry we missed a few areas during your stay. Your feed back is being shared with the team to help improve our service.
Business response:
Dear Valued guest, Thank you for your valued feed back and choosing to stay with us. Your feedback is being shared within the organization in an effort to help improve our service.
This hotel is full of roaches, the sheets and towels had hair on them a that wasn’t ours.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Keep looking The hotel has a horrible smell, we had to request a different room because the was puke on the one bed sheet and stains on the beds. The beds were completely sunk in. The second room wasn't even cleaned after the people that stayed before us. We ended up getting a third room choice which we stayed with when though the bathroom floor and walls were stained in pee with poop splattered on the inside of the toilet. Would not recomend
Business response:
Thank you for the feedback. We apologize for the housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for your response. We have shared your response with our entire staff to improve your future stay with us. We look forward to seeing you again in the near future.
Business response:
Thank you for bringing this issue to our attention, Please accept my sincere apology for failing to deliver you the best memorable experience during your stay. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. If you would like to discuss your stay further please contact me at carana.maceluch@aimhosp.com or by phone at 757-490-9367. have a wonderful day.
I need a refund I booked online and chose pay later, but didn't end up staying there. This morning realized i was charged anyways. Due to my experience I thought that I I wouldn't be charged unless i checked in. Me and my kids have been staying at hotels for over a month and moeny is tight so $75 is a big deal for me. I called and spoke to someone about receiving a refund and she said its would take 24 to 48 hours for upper management to review the situation and get back to me. I sure hope extended stay which I I have loved ... read more
Business response:
Dear Valued guest, Thank you for your valuable feed back. If I could please provide me more details about your reservation. If you can please email me the confirmation number and name on the reservation. If you don't have the confirmation number arrival date of the reservation with the name of the booking. Thanks a bunch
The property had easy access from the highway and to fast food. However, the carpet and halls were dirty. The furniture was dated. There were no USB ports that most business travelers need.
Business response:
Dear Valued guest, Thank you for bringing this issue to our attention. Please accept my sincere apology for falling to deliver a memorable stay in the best way, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. Please rest assured your feedback will be used to improve our service. Again thank you for your valued feedback, I hope you choose to give us another opportunity the next time you are in the Virginia Beach area.
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.