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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My first mistake was booking an extended stay instead of a hotel. Two very different experiences. If you need a place for a short time, book a hotel where everyone is there for the same reason. I should have known when I checked in and had to sign something that I wasn’t a “tenant”. That being said, when I arrived each evening the halls were permeated with smells of people cooking. Their bags of trash sitting outside their room in the halls. My specific room smelled of cigarette smoke, there was no hot water coming from the ... read more
Business response:
Thank you for your response. Without feedback we are unable to improve. We apologize for the issues that you experienced during your recent stay with us. These are not our normal practices and these concerns will be shared with our staff and improved upon. We are currently going through a renovation and ask that you consider us for your future stay in this area. Sincerely, Management
I was very disappointed because the reviews shows it as a good choice but it was pretty dirty, the bed sofa was the worst, with even food under it. I do not recommend it.
Business response:
Dear Valued Guest, Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern ... read more
Never again It was 12 ppl 6 to a room. Both rooms were dirty and we all had to sleep in one room. The furniture was dirty along with the dishes the vent had not been cleaned. When I went to the front desk to complain they didn’t offer to change rooms. I was suppose to get my money back I have not gotten it yet. And hotel.com was no help either
The room was smoky. The carpet was dirty. There was a terrible breakfast. Just not a good place to stay.
It had a 24 hour fitness room. Check in was okay
Thet didn't clean properly, they put dirty sheets on the bed, and $1000 worth of souveniers went missing from our room and they refused to do anything!
Didn’t like it at all Rude people
My room had a smell, I would not recommend this hotel to anyone
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.