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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again! Our stay wasn’t great. The staff were great. The room was not. There was dust and mold, especially near/on the vents. The remotes were missing battery covers which is dangerous for pets & children. The toilet was loose and rocked back & forth when used. There was water damage to the lamps and paint touched up on the ceiling where the sprinklers were. The room smelled of mildew. There was a spot under the cabinet where a microwave was previously that was rough & needed patched. The beds were uncomfortable. There ... read more
There is an oven, stove, and fridge but no pots, pans, plates, or silverware. There was no pool even though it was advertised. Extremely dirty! I was very disappointed.
Business response:
Dear Guest, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely,
This is more like short term housing. The hallways smelled like marijuana and there were alcohol bottles and trash all over the place. We checked out early because of the conditions. We are pending a partial refund. The staff was great, but it was not an ideal place to stay w a family and probably should not have been billed under search for a hotel
Business response:
Dear Guest, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely,
I cannot speak for the entire hotel, but suite 131 was the absolute worst lodging experience I’ve ever had. I’ll start by saying the room was adequately cleaned and had all the expected amenities. The maintenance however left much to be desired. The toilet rocked back and forth. I was afraid I’d break it and flood the suite. The kitchen table had wobbly legs. The door jamb on one of the bedrooms was separated from what would appear to be someone kicking in the door. The worst part of the entire experience though was that eve... read more
Business response:
Dear Joshua, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely,
I don’t like any negative feedback . Because of I’m also same profession I used work at hotel, I understanding all but I felt unsafe the hotel because I saw other customer using drug activity in the hotel and I heard from next door very inappropriate sounds . I’m really uncomfortable about it . And breakfast wasn’t impress it’s just muffin and coffee everyday . It’s reasonable hotel and location is convenient .but please take care of the more make comfortable for all of customer .
Business response:
Dear Yuka, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Do not recommend. First time ever traveling and needing a plunger for the toilet. The hallway and at one point our room smelled like weed. Air quality was horrible overall. The hallway smelled like someone wet the carpets and never dried them. The elevator didn’t love the first time we got on so thankfully we were able to get off. The mattress felt like a cardboard with a thin pillow on it. There were flies in one of the rooms. Kitchen came with no plates, utensils or anything. Definitely was not a stay worth the $300 we wer... read more
Business response:
Thank you for taking the time to share your feedback. We regret the disappointing experience you had with your room. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. We will also share your comments regarding the service concerns that you outlined and take actions to elevate our service delivery. We hope you will consider giving us another chance to prove we are up to the task of delivering excel... read more
Disappointing and disgusting hotel.
Business response:
Dear Valued Guest, Thank you for choosing to stay with us and providing such valuable feedback. We are so sad to hear you did not enjoy your stay with us. Your feedback will be passed on through the organization and used to ensure we improve our service. If there is anything else we can assist with please feel free to reach out.
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.