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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Difficult check-in because it was booked by Expedia. Threadbare carpets and just seedy looking in general.
Business response:
Dear Valued Guest, Thank you for taking the time to share your feedback. We are sorry for the issue you had at check in and the carpets. We have discussed these concerns with the respective team to see where the necessary changes can be implemented going forward. We hope you will choose us again the next time you are in this area.
Bad Check in experience was bad. Hotel didn’t have my reservation, gave me a new one, and then charged me for both of them. It was a hassle to get my original reservation charge taken off. Hotel was dirty and not well kept. Room had hairs everywhere from previous guest. Overall did not feel comfortable there. Was worried about my car in the parking lot due to broken class I saw. Other guests were very loud and you could easily hear through the walls. Door keys didn’t work half the time. Front desk staff is rude and not helpf... read more
Business response:
Dear Valued guest, Thank you for reaching out to provide such valuable feed-back. Rest assured we take your feedback very seriously and will look into this matter further. I would like to apologize for falling to meet not only your expectations but ours as well. Please let us know if we could be of further assistance. Have a marvelous day.
Bags of trash up and down the hallway. And the hallway smelled liked a dumpster. Checked out at 330am after waking up to hives from the bedding.
Business response:
Dear valued guest, Thank you for reaching out to provide such valuable feed-back. Rest assured we take your feedback very seriously and will look into this matter further. I would like to apologize for falling to meet not only your expectations but ours as well. Please let us know if we could be of further assistance. Have a marvelous day.
The front desk girl was lackluster for a better word, just barely there, which didn’t seem like a problem until we went to our room. We turned on the lights and 5 reddish brown medium sized roaches jumped from the coffee pot to the walls scattering. We quickly exited barley letting our luggage touch the ground. She refunded our night and apologized, but that wasn’t sincere either. Huge inconvenience after traveling all day. To then go find another hotel last second while using Uber and Lyfts to find one that had availability... read more
Business response:
Aleesha, thank you for taking the time to share your feedback. We regret the disappointing experience you had with your room. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. We will also share your comments regarding the service concerns that you outlined and take actions to elevate our service delivery. We hope you will consider giving us another chance to prove we are up to the task of deliver... read more
Don't stay here. It is dirty and old!!!! It looked like that the sheets were nit changed. The bathroom is not cleaned properly. You can hear everything what your neighbors do.
Business response:
Dear Valued guest, Thank you for for choosing to stay with us and bringing this to our attention. We will look into this matter immediately. Have a wonderful day.
I rented a room for my nephew to stay rather than drive 2.5 hours from VA Beach after a concert. However, because he was not 21 the hotel would not allow him to stay. In the meantime, they STILL charged me for the room. And the manager only told me I’d have to take it up with hotels.com. In short, don’t make a reservation there. If you don’t meet their “policy” requirements - which I could not find on hotels.com - they won’t let you stay and they will keep your money anyway.
Business response:
Dear Valued guest, Thanks a bunch for choosing to stay us and reaching out to provide us with such valuable feedback. Rest assured we take matters as these seriously and will look into it further. Your feedback is being shared with the staff to help provide exceptional service. If we could be of further assistance please let us know.
Bedbugs This hotel has bedbugs. I walked in and, as others have stated, it did not look as expected. The carpets were dirty and stained. One of the windows in the first room we were in was nasty and looked like there was rust or something on it. From the beginning I just had a feeling there were bedbugs. I searched for them and found a carpet beetle on the box spring under the headboard along with hair, fur, crumbs, and dust. I did not find bedbugs until day two I saw one crawling on the wall! I notified management immediate... read more
Business response:
Dear Valued guest, Thank you for bringing this issue to our attention. Please accept my sincere apology for missing several issues during your stay. I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. Rest assured we are looking into this further to ensure we improve on our service. Thanks again for your loyalty. We hope you give us another chance to serve you when you bring your travels back to the Virginia Beach area.
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.