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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not give me a receipt for my stay
Business response:
Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future. Sincerely, Hotel Management
The room that we got is dirty, and very noisy from outside compressor or inside. The noise is so bad coming out from that machine every 5 minutes, i couldn't even sleep all night long.
Business response:
Dear Valued guest, Thank you for for choosing to stay with us and bringing this to our attention. We will look into this matter immediately. Have a wonderful day.
The place is great if you want to over pay for drug deals on the property, broken glass at doorways, syringes but the dumpster and exposed rusty nails in your room. There is nothing great about this place. The room was “just cleaned” right before I checked in to it and was still filthy. What a dump. The staff was nice though.
Me estafaron yo cancele my hotel y Uds me sacaron my dinero del Banco un abuso de su parte.
Business response:
My apologies that your standards were not met. Please feel free to elaborate on what was unimpressive with your stay so we are able to coach our staff moving forward.
Had to check in without going to the room. Got in late and room was not as advertised….couldn’t sleep four. Smelled like someone had smoked in it and smell was covered up with worse smelling chemicals or something. Family was holding their nose and begging to go elsewhere. Front desk apologetic and refunded reservation but stayed that Travelocity would have to process the refund. Can you confirm this was done? Thank you, TD
Business response:
Dear Valued guest, hank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. If you could provide me with stay information so that I can look into and confirm that a refund was made to your reservation. Again, thank you for choosing Extended Stay Hotels and if I can be of assist... read more
They don’t have a pool they said they said they use to have a pool ... and they don’t have a gym as well that’s in progress... also the closet was broke in one of our rooms in the deluxe suit and the brake frame was broke in the other ... Dog poop on the ground everywhere because people live here as well .
Business response:
Dear Valued guest, Thank you for bringing this issue to our attention. Please accept my sincere apology for missing several issues during your stay. I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. Rest assured we are looking into this further to ensure we improve on our service. Thanks again for your loyalty. We hope you give us another chance to serve you when you bring your travels back to the Virginia Beach area.
This is a seedy dump.
Business response:
Dear Valued Guest, Thank you for bringing this issue to our attention. We are so sad to hear that your experience with is less than perfect. I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. Your feedback is being shared with the team to help improve our service.
Business response:
Thank you for bringing this issue to our attention. Please accept my sincere apology for the issue you experience during your stay, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. I will share your feed-back with the team to ensure that this was an isolated incident. Please let us know if we can be of further assistance.
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.