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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
David, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
The hotel room was fine but the shower curtain was dirty and there were only 3 pillows in a room for two people and the mattresses were hard. Not a very comfortable stay this time.
Business response:
Eric, thank you for returning to our hotel and for sharing your review. It was disappointing to know we could not live up to your expectations for a comfortable stay. We apologize for the housekeeping issues in your suite, and your feedback is shared with the team to be more diligent. We also regret the discomfort you had with the bedding. There are no excuses to be made, but we hope you will give us another chance to provide you with a relaxing visit in the future. Sincerely, Hotel Management
The staff was friendly and helpful from the moment we walked in to check in. They answered all our questions and made sure we enjoyed our stay!
Business response:
Satih, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to read that you loved your stay. Your compliments will be shared team. On behalf of everyone at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Melissa, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
It was Good, Thank you!
Business response:
Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Business response:
Jayda, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Warm, friendly atmosphere. I helped booked for my daughter and grandson. They’re enjoying their stay so far.
Business response:
Thank you for choosing Extended Stay America. We are delighted to know how much your daughter and grandson are enjoying their time with us. Thank you once more, and we hope to be your choice whenever you are in our area. Sincerely, Hotel Management
Basic Lodging Room and rate charged was fair in comparison to other options on short notice. The neighborhood did not look inviting. Roaches were in cabinets. TV was very basic with crude sound control. Breakfast was just basically snacks and coffee. Service was friendly but lobby hours were only from 7am until 11pm. What does one do if he has a need late in the night?
Business response:
Carl, thank you for your review. We regret your disappointment with our hotel policy and apologize for the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.