Extended Stay America - Virginia Beach - Independence Blvd.

Business response:

Brian, thank you for your review. Although you liked our courteous associates, we are sorry for the smoke smell you experienced. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also wish we had the opportunity to resolve the noise issue you experienced while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Winston, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

John, we are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

John, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

David, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Eric, thank you for returning to our hotel and for sharing your review. It was disappointing to know we could not live up to your expectations for a comfortable stay. We apologize for the housekeeping issues in your suite, and your feedback is shared with the team to be more diligent. We also regret the discomfort you had with the bedding. There are no excuses to be made, but we hope you will give us another chance to provide you with a relaxing visit in the future. Sincerely, Hotel Management 

Business response:

Satih, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to read that you loved your stay. Your compliments will be shared team. On behalf of everyone at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management