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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My overall experience was ok.
No hot water
Business response:
Thank you for spending some time evaluating your experience at our hotel. We are very sorry to know your stay was overshadowed due to the unavailability of hot water. We hope the other aspects of your stay made up for this inconvenience and that you will allow us to host you in the future. Sincerely, Hotel Management
Kitchenette was nice
Business response:
Thank you for taking the time to complete the online survey regarding your stay. We are delighted to know that you appreciated the kitchenette of your suite. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
The room was smelly and the sink was leaky.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bett... read more
Everything was great but the mattress was a bit worn and uncomfortable
Business response:
Ruben, thank you for posting a review about your experience at Extended Stay America. We are delighted to read you liked everything we had to offer and that you had a great stay. However, we regret any inconvenience you had. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management
For the price you pay, it’s good. Bed was comfortable, decent space in the room and the stove top and large fridge were convenient. However, the walls are paper thin, and for a few days there was no hot water. Staff was friendly and accommodating though!
Business response:
Thank you for commenting about your stay. While we are glad you liked our associates and had an overall comfortable stay, we apologize for not meeting all of your expectations. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
The hotel wasn’t updated it was d so clean either and I seen a bug in the hallway wasn’t to pleased the staff was the best part
Business response:
Thank you for your feedback. Please accept our apologies for the issues in your room. Your feedback will be shared with our housekeeping team for review and action. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. However, we are glad you liked our friendly staff. We value your business and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Absolutely awful don’t waste your money Well for starters I arrived around 5 pm I walked into the lobby to check in and no one was around I say in the lobby for 10 mins before I was acknowledged by a staff member then she told me I would have to wait an additional 10 minutes for the system to come back on swine she gives me my room key finally I go up to the room and I automatically go to the bathroom because I wanted to shower I turn in the bathroom light and there’s a roach crawling across the box of tissues and soap that ... read more
Business response:
Thank you for taking the time to post a review. We apologize for the cleanliness issues you encountered and for the unpleasant experience you had with your suite. We will share your comments with our housekeeping team and with our pest control provider to make sure the problem is resolved. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.