This profile has been claimed by the business owner or representative.
Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was great but the mattress was a bit worn and uncomfortable
Business response:
Ruben, thank you for posting a review about your experience at Extended Stay America. We are delighted to read you liked everything we had to offer and that you had a great stay. However, we regret any inconvenience you had. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management
For the price you pay, it’s good. Bed was comfortable, decent space in the room and the stove top and large fridge were convenient. However, the walls are paper thin, and for a few days there was no hot water. Staff was friendly and accommodating though!
Business response:
Thank you for commenting about your stay. While we are glad you liked our associates and had an overall comfortable stay, we apologize for not meeting all of your expectations. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
The hotel wasn’t updated it was d so clean either and I seen a bug in the hallway wasn’t to pleased the staff was the best part
Business response:
Thank you for your feedback. Please accept our apologies for the issues in your room. Your feedback will be shared with our housekeeping team for review and action. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. However, we are glad you liked our friendly staff. We value your business and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Have patience...This To Shall Pass I love Extended Stay properties. This one by far needs help. I could not stay in the room until my wife cleaned the entire room and got rid of the heavy cigarette smell. Multiple Bags of trash 2 feet from my door was also disappointing. We are preparing to drive cross country again and we rely on the Extended Stay properties to house us as we travel. I am praying this motel is just struggling because of COVID and that the conditions of the property will get better. The staff are very polite... read more
Business response:
Alonzo, thank you for your review. We are sorry for the smoke smell you experienced and for the cleanliness issues you encountered in your suite. Your feedback has been shared with our housekeeping team to address the problems you outlined. On a positive note, we are glad you liked our courteous associates. We appreciate your patience and hope to welcome you back for a better experience. Sincerely, Hotel Management
My stay The bathroom especially the sink was stained. The chair at the table was not very comfortable. It was an office chair that was hard to sit in. There wasn't much variety in the channels on the television and it was confusing on how to use it. There was arguing outside which made me nervous. I couldn't sleep at all during the night. I needed a downstairs room because there was no elevator. I didn't complain as I didn't want to cause any problems. The staff were quick to serve me and were nice.
Business response:
Janice, thank you for being our guest and for posting your review. We are glad you liked our friendly staff. However, we are sorry for the noise issues you experienced from the other guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Moreover, we apologize your suite did not provide the comforts you desired, and for the inconvenience it caused. Your feedback will be shared with ou... read more
They room and linings smelled like cigarette smoke
Business response:
Thank you for your feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We value your business and hope you will make the same choice the next time you visit the city. Sincerely, Hotel Management
Absolutely awful don’t waste your money Well for starters I arrived around 5 pm I walked into the lobby to check in and no one was around I say in the lobby for 10 mins before I was acknowledged by a staff member then she told me I would have to wait an additional 10 minutes for the system to come back on swine she gives me my room key finally I go up to the room and I automatically go to the bathroom because I wanted to shower I turn in the bathroom light and there’s a roach crawling across the box of tissues and soap that ... read more
Business response:
Thank you for taking the time to post a review. We apologize for the cleanliness issues you encountered and for the unpleasant experience you had with your suite. We will share your comments with our housekeeping team and with our pest control provider to make sure the problem is resolved. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,178 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.