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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room we stayed seemed to have not been cleaned thoroughly. Their was trash left in the room consisting of alcoholic beverage bottles the floor was filthy the mirror was smudged. The bed looked as if it wasn’t changed just remade. I actually had to buy my own cleaning supplies to clean the room. The help at the first desk was really nice.
Business response:
Thank you for staying with us again during your visit. It was disheartening to read the housekeeping issues you experienced in your room. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. On a positive note, we are happy you liked our front desk associate. We value your feedback and hope you will consider staying with us again in the future. Sincerely, Hotel Management
Rooms was a good size and the furniture was ok. Coffee was terrible.
Business response:
Thank you for being our guest. We are glad you loved our spacious suites and the furniture in your suite. However, we are sorry for the disappointment you had with the coffee we offer. Thank you kindly for your comments as they only help us improve. Please come back and see us again. Sincerely, Hotel Management
Fairly kept, nice desk staff Clean and pleasant but small room. The kitchenette was sufficient, but the rest of the room was small. There was one table/desk by the kitchenette, and a small upright chest of drawers which held a nice flatscreen TV, & the 2 small twin beds with 1 small nightstand between. Other equivalent places i have stayed in were larger, having all the above (though with 2 queen beds instead) plus and additional dresser, another desk or table, and one or 2 of those sling stands for your suitcase. Lastly, i ... read more
Business response:
Dayle, thank you for being our guest. Although you liked your well-kept suite, we are sorry you were disappoited with the size of your room. Also, we wish we had the opportunity to address the problem you had with the bed while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Good size room for just me, loved the kitchenette. Slept 1 night in bed, horrible mattress, slept 2 in recliner, slept like a rock.
Business response:
Kym, thank you for choosing Extended Stay America. It’s a pleasure to know you liked the spaciousness of our room and were impressed with our fully-equipped kitchenette facility. However, we regret your disappointment with the mattress. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
It was very clean i was happy with overall staff was nice breakfast was good i would go back
Business response:
Denise, thank you for choosing Extended Stay America! We are glad to know you had a nice time with us and that you enjoyed our breakfast, clean property, as well as the service delivered by our courteous associates. Thank you for staying with us, we appreciate your business! Sincerely, Hotel Management
Great spot The staff was friendly. I enjoyed my entire stay. The room was clean and very inviting.
Business response:
Caretta, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodations and were impressed with our cordial associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Clean room I would stay there again. Bed was comfortable
Business response:
Thank you for choosing Extended Stay America. We are glad to know how much you liked our comfortable beds and the great condition of your room. We look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 4.2 star rating with 1,258 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.