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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay The bathroom especially the sink was stained. The chair at the table was not very comfortable. It was an office chair that was hard to sit in. There wasn't much variety in the channels on the television and it was confusing on how to use it. There was arguing outside which made me nervous. I couldn't sleep at all during the night. I needed a downstairs room because there was no elevator. I didn't complain as I didn't want to cause any problems. The staff were quick to serve me and were nice.
Business response:
Janice, thank you for being our guest and for posting your review. We are glad you liked our friendly staff. However, we are sorry for the noise issues you experienced from the other guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Moreover, we apologize your suite did not provide the comforts you desired, and for the inconvenience it caused. Your feedback will be shared with ou... read more
They room and linings smelled like cigarette smoke
Business response:
Thank you for your feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We value your business and hope you will make the same choice the next time you visit the city. Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,190 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.