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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just ok. This hotel was just okay - but for the price they charge, it was a little less than ok. Rooms were old, but accommodating. Not dirty by any means, but also not super clean either. My biggest gripe was that I asked for a late check out twice during my stay. Both times I was told to just call the front desk and ask them the morning I was checking out. No one told me they actually charge $11.75 extra on your bill if you get a late check out. For one extra hour they charge you! I stay in hotels probably 60 nights out of... read more
Business response:
Robert,thank you for reviewing your experience at our hotel. We apologize for the miscommunication between you and our front desk staff. Your comments have been shared with our entire team to ensure our focus remains on exceptional service. Thank you again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
looks very old building . need some cosmetic work done
Business response:
Thank you for taking the time to review your stay with us. Your feedback gives us the information we need to better serve our guests and is much appreciated. We can appreciate that you were hoping for a more up-to-date experience. We hope the other aspects of your stay made up for this and that you will come back to see us again on your next visit to this city. Sincerely, Hotel Management
Small Room This was an extended stay with a kitchenet which you would have thought was bigger in size than an average room... no it wasn't. The hotel stay was okay if you don't mind a small room which should hold no more than 2 people not 4. There was no maid service which was okay, but it would have been nice if they came every day and at least stock the toilet paper and vacuumed the floors. They offered a table but only one chair so you would have to bring your own or rotate sitting at the table. My advise only one or two ... read more
Business response:
Dawn, thank you for choosing us. We are sorry we missed meeting your expectations and regret the inconvenience it caused. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate individuals to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Staff was a little rude checking in, but overall good experience
Business response:
Thank you for your review and for choosing to stay with us at Extended Stay America. We are happy you had an overall comfortable stay. However, we also apologize for your disappointment with one of our associates and have shared your feedback with our team, and steps have already been taken to ensure these mistakes does not repeat in the future. Thank you again, and we hope to welcome you back in the future. Sincerely, Hotel Management
there is no elevator, but the place is clean and stocked
Business response:
Thank you for choosing Extended Stay America for your recent visit. We are glad you had an overall great stay, and you liked our well-maintained property. We appreciate your comments and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.