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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Simply terrible
Business response:
DearRoberto,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
LLego a la propiedad hacemos check in pasaron unas horas y era como 8pm la ducha estaba tapada llame al front desk y nos dijeron que usaramos el destapador eso no es trabajo nuestro no habia ningun personal de emergencia si no hasta domingo pedimos otra habitacion no habia y como magia aparecio una igual manera estaba tapada la ducha decidimos irnos del hotel nos dejaron saber que llamaramoa a expedia o al banco para cancelar cuarto entregamos llave a las 1047pm nos fuimos malrato que pasamos
Business response:
Dear Maria,Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
I didn’t like this property. I didn’t know what an extended stay was prior to us arriving. We stayed only one night for a concert. Our deposit was never returned and we had to call back to speak to management. It’s alright for a cheap quick one night stay but it’s definitely not a “I’m here for a week long vacation” hotel. It was pet friendly which was nice. Some of the furniture in our room was broken/ missing legs and just balanced in a good enough sort of way. Also the “breakfast” a couple of prepackaged muffins and a cof... read more
Business response:
Dear Elizabeth,Thank you for sharing your feedback. We apologize for the inconvenience and confusion you experienced regarding our extended stay concept and the issues with the deposit and room furnishings. We understand these aspects did not meet your expectations, especially for a brief stay. Your comments are valuable, and we are addressing these concerns with our team to enhance our services. We appreciate your understanding and are committed to improving our guest experience. We hope you will consider staying with us ag... read more
Room from hell The room needed to be updated.The microwave was shooting sparks and the refrigerator didnt work. The recliner was old fashioned and needed to be replaced. The room needed a coat of paint.
Business response:
Dear Jason, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered with the room's condition and appliances. Your experience does not reflect the standards we strive to maintain, and we understand the frustration this must have caused. We are currently reviewing the matters you raised and will take steps to ensure necessary improvements are made. We hope you will consider giving us another opportunity to provide a better experience.Sincerely,Hotel Management
Never Again Room was ok, the smoke smell on my non-smoking room was horrible!!! I went to the front desk and was handed a bottle of Febreze. I was told since i booked through a third party there was noting that the could do to discount the room.
Business response:
Dear Kevin, We sincerely apologize for the unpleasant smoke smell in your non-smoking room. This is not the experience we strive to provide, and we regret the inconvenience it caused. While we are limited in adjusting rates for third-party bookings, we should have addressed your concern more effectively. Your feedback will be used to improve our service, and we hope you'll consider giving us another chance.Sincerely,Hotel Management
Not for non smokers Though the staff is friendly and the room appears to have been recently painted and newer floors inside, the rooms still real if smoke. This is supposedly a non smoking facility. The lobby smelled of smoke as well as the laundry room.
Business response:
Dear Hollie, We appreciate your feedback regarding the smell of smoke. While our hotel maintains a strict non-smoking policy, sometimes guests may not adhere to these guidelines. We apologize for any inconvenience this caused. We'll continue reinforcing our policies with our team and guests to ensure a pleasant environment. If you encounter any issues during your stay, please don't hesitate to reach out to our front desk so we can address them promptly. Thank you for staying with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.