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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again Room was ok, the smoke smell on my non-smoking room was horrible!!! I went to the front desk and was handed a bottle of Febreze. I was told since i booked through a third party there was noting that the could do to discount the room.
Business response:
Dear Kevin, We sincerely apologize for the unpleasant smoke smell in your non-smoking room. This is not the experience we strive to provide, and we regret the inconvenience it caused. While we are limited in adjusting rates for third-party bookings, we should have addressed your concern more effectively. Your feedback will be used to improve our service, and we hope you'll consider giving us another chance.Sincerely,Hotel Management
Not for non smokers Though the staff is friendly and the room appears to have been recently painted and newer floors inside, the rooms still real if smoke. This is supposedly a non smoking facility. The lobby smelled of smoke as well as the laundry room.
Business response:
Dear Hollie, We appreciate your feedback regarding the smell of smoke. While our hotel maintains a strict non-smoking policy, sometimes guests may not adhere to these guidelines. We apologize for any inconvenience this caused. We'll continue reinforcing our policies with our team and guests to ensure a pleasant environment. If you encounter any issues during your stay, please don't hesitate to reach out to our front desk so we can address them promptly. Thank you for staying with us.Sincerely,Hotel Management
I didn't like the services and the rooms smells like smoke even I said non smoking. And the clean of the room it's was poor.
Business response:
Dear Maria, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the room's condition and odor. We understand the importance of a clean and smoke-free environment, especially when a non-smoking room is requested. Your comments have been shared with our housekeeping and maintenance teams to address these issues promptly. We appreciate your input and hope to provide a better experience.Sincerely,Hotel Management
Room had a bad smell, dead bugs laying around, everything in the room felt wet (floors bed sheets, humidity in the room was awful for some reason.) The bed sheets would stick to you because of the wetness from the humidity in the room. Maybe that was the smell issue too?
Business response:
Dear Jason, Thank you for your feedback. We sincerely apologize for the unpleasant smell, dead bugs, and excessive humidity in your room. This is not the experience we aim to provide. We will address these issues with our housekeeping and maintenance teams to ensure such problems are rectified. Your comfort is important to us, and we appreciate your insights to help us improve. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Extremely filthy. We could not stay in the dirty, noxious overwhelming urine smelling room. It was unihabitable and we had to abandon it. This business should be removed from Expedia. While the front desk attendant was great, the hotel staff clearly knew the poor condition of the room and tried to cover the smell by running an internally vented kitchen hood.
Business response:
Dear Joan, We're truly sorry for the unacceptable condition of your room. Ensuring cleanliness and comfort is fundamental to our service, and we deeply regret any inconvenience caused. Your experience does not reflect our standards, and we're addressing this matter urgently to prevent recurrence. We appreciate your recognition of our front desk attendant's efforts and apologize for the oversight in-room preparation. Your feedback is invaluable, and we're committed to improving. Should you reconsider staying with us, we'll en... read more
Probably the worst hotel I have stayed. Our room smelled like smoke even tho it is smoke free. We had to stay perfume to try and get rid of the smell. We also found a cockroach. It was an extended stay not even a coffee pot. The property itself was very run down. We had rented 2 rooms and both were terrible. Wouldn’t take a shower there. The area outside our rooms was so dirty. I found a condom outside our room. It also smelled like urine walking to our room. The garbage cans were by the staircase. It is summer and what happ... read more
Business response:
Dear Tina, We sincerely apologize for the multiple issues you encountered during your recent stay. It is unacceptable that your room did not meet our smoke-free standards and that you had to deal with unpleasant odors and cleanliness concerns. We understand the impact this had on your experience and regret any discomfort caused. Please know that we are actively addressing these issues with our team to ensure improvements in cleanliness and maintenance throughout our property. We apologize for the inconvenience regarding the ... read more
Did not stay We drove through the parking lot and this place looked so bad that we did not check in.
Business response:
Dear Lee, Thank you for your feedback. We are sorry to hear that the appearance of our property did not meet your expectations, leading you to decide not to check-in. We take such concerns seriously and are committed to improving the overall look and maintenance of our facilities. We hope you reconsider in the future, giving us a chance to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,182 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.