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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like the services and the rooms smells like smoke even I said non smoking. And the clean of the room it's was poor.
Business response:
Dear Maria, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the room's condition and odor. We understand the importance of a clean and smoke-free environment, especially when a non-smoking room is requested. Your comments have been shared with our housekeeping and maintenance teams to address these issues promptly. We appreciate your input and hope to provide a better experience.Sincerely,Hotel Management
Room had a bad smell, dead bugs laying around, everything in the room felt wet (floors bed sheets, humidity in the room was awful for some reason.) The bed sheets would stick to you because of the wetness from the humidity in the room. Maybe that was the smell issue too?
Business response:
Dear Jason, Thank you for your feedback. We sincerely apologize for the unpleasant smell, dead bugs, and excessive humidity in your room. This is not the experience we aim to provide. We will address these issues with our housekeeping and maintenance teams to ensure such problems are rectified. Your comfort is important to us, and we appreciate your insights to help us improve. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Extremely filthy. We could not stay in the dirty, noxious overwhelming urine smelling room. It was unihabitable and we had to abandon it. This business should be removed from Expedia. While the front desk attendant was great, the hotel staff clearly knew the poor condition of the room and tried to cover the smell by running an internally vented kitchen hood.
Business response:
Dear Joan, We're truly sorry for the unacceptable condition of your room. Ensuring cleanliness and comfort is fundamental to our service, and we deeply regret any inconvenience caused. Your experience does not reflect our standards, and we're addressing this matter urgently to prevent recurrence. We appreciate your recognition of our front desk attendant's efforts and apologize for the oversight in-room preparation. Your feedback is invaluable, and we're committed to improving. Should you reconsider staying with us, we'll en... read more
Probably the worst hotel I have stayed. Our room smelled like smoke even tho it is smoke free. We had to stay perfume to try and get rid of the smell. We also found a cockroach. It was an extended stay not even a coffee pot. The property itself was very run down. We had rented 2 rooms and both were terrible. Wouldn’t take a shower there. The area outside our rooms was so dirty. I found a condom outside our room. It also smelled like urine walking to our room. The garbage cans were by the staircase. It is summer and what happ... read more
Business response:
Dear Tina, We sincerely apologize for the multiple issues you encountered during your recent stay. It is unacceptable that your room did not meet our smoke-free standards and that you had to deal with unpleasant odors and cleanliness concerns. We understand the impact this had on your experience and regret any discomfort caused. Please know that we are actively addressing these issues with our team to ensure improvements in cleanliness and maintenance throughout our property. We apologize for the inconvenience regarding the ... read more
Did not stay We drove through the parking lot and this place looked so bad that we did not check in.
Business response:
Dear Lee, Thank you for your feedback. We are sorry to hear that the appearance of our property did not meet your expectations, leading you to decide not to check-in. We take such concerns seriously and are committed to improving the overall look and maintenance of our facilities. We hope you reconsider in the future, giving us a chance to provide a better experience.Sincerely,Hotel Management
I woke up to bedbugs in the middle of the night. Despite reporting them to the front desk and sharing pictures with the manager via email, I have yet to hear a response. The woman at the front desk was helpful in putting my son and I in another room, however, nothing from management.
Business response:
Dear Michelle, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.