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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I woke up to bedbugs in the middle of the night. Despite reporting them to the front desk and sharing pictures with the manager via email, I have yet to hear a response. The woman at the front desk was helpful in putting my son and I in another room, however, nothing from management.
Business response:
Dear Michelle, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The property is in poor repair and had people smoking and drinking on the balconies with visible trash on the ground. I actually left immediately and stayed in another hotel, lost my full deposit.
Business response:
Dear Karen, Thank you for sharing your concerns. We regret to hear about the circumstances that led to your departure. Ensuring a welcoming and comfortable environment for all our guests is essential, and we continuously work towards maintaining our property standards. We value your feedback as it helps us identify areas for improvement. We hope to have another opportunity to provide you with a positive experience in the future.Sincerely,Hotel Management
Avoid the extended stay america Poor they first assigned me a dirty room. I am still waiting on my $100 security deposit. They all lie!!!! I have contacted the hotel and their customer services department. I have never been told the truth. The deposit would be returned in 24 hours. The deposits would be returned in 5 to 7 business days. The general manager would call. All lies. I want my money returned its been over a month.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
They dont clean under the bed room was filthy
Business response:
Dear Victor, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Bad service
Business response:
Dear Genaro, Thank you for taking the time to share about your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,182 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.