Extended Stay America - Waco - Woodway

Business response:

Dear Guest, We are thrilled to see that most of our team helped make your visit feel welcoming and well supported. However, we are sorry that one late-night interaction did not reflect the level of care we aim to provide, and your feedback has been noted. We value your input and hope to have the chance to give an even better stay at Extended Stay America next time. Sincerely, Hotel Management 

Business response:

Dear Guest, We are flattered by your very kind review of Extended Stay America. Team members like Gigi are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the area! It's so nice to hear how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. It is a pleasure hosting your visit, and we look forward to your return! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback; we love that you could join us. However, we regret if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. We hope to see you soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us. We apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring a home-like living experience, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your suite upon ... read more

Business response:

Dear Guest, It is a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management