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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manager Diana again went above and beyond helping today. This location is amazing.
Front desk staff is very helpful. Diana is the best
Business response:
Dear Guest, Thank you for your kind words. We are delighted to hear that our front desk staff was helpful and that Diana made such a positive impression during your stay. She is a valued member of our team, and your recognition means a great deal. Extended Stay America looks forward to welcoming you back again soon. Sincerely, Hotel Management
Overall hotel condition was poor, but room was clean and beds were properly made and maintained.
Business response:
Dear Guest, Thank you for taking the time to share your impressions. We’re pleased to know that aspects of your stay provided a sense of comfort and care, as creating a restful environment is always a priority for our team. Guest observations are valuable to us, as they help guide ongoing efforts to enhance the experience we offer. We appreciate your feedback and the opportunity it gives us to continue refining our standards. We hope to welcome you again in the future and provide an even more satisfying visit. Sincerely, Hot... read more
The water in the room had no heated or lukewarm water, just cold water.
Business response:
Dear Guest, Thank you for choosing us. We are sorry to hear that not everything met your expectations during your visit. We appreciate you bringing the water temperature to our attention so we can look into this further. We look forward to welcoming you back again. Sincerely, Hotel Management
Friendly and professional staff. Gigi was very helpful in helping me check-in.
Staff was great all of them , except that grinch white lady at night she rude and worthless
Business response:
Dear Guest, We are thrilled to see that most of our team helped make your visit feel welcoming and well supported. However, we are sorry that one late-night interaction did not reflect the level of care we aim to provide, and your feedback has been noted. We value your input and hope to have the chance to give an even better stay at Extended Stay America next time. Sincerely, Hotel Management
Gigi was very nice
Business response:
Dear Guest, We are flattered by your very kind review of Extended Stay America. Team members like Gigi are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon. Sincerely, Hotel Management
Great stafg
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.