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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gigi at the front desk was very attentive and friendly, she should be there every day, is very good at what she does and provides solutions to any problems.
Business response:
Dear Verenice, Thank you for choosing Extended Stay America. We are delighted about your positive experience with Gigi at the front desk. Providing excellent service and ensuring guest satisfaction are our top priorities. We appreciate your kind words about Gigi's attentiveness, friendliness, and problem-solving skills. Rest assured, we'll share your feedback with Gigi and the team. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management
GG was so helpful thank you for sharing important information with me as far as my stay.
Property was clean. Breakfast was simple prepackaged small muffins and fruit nutrigrain bars. They had oatmeal packets and hot water. When I looked in my hot water cup there was flecks of dirt floating in the water. Clearly the dispenser was dirty!
Business response:
Dear Doug, Thank you for your feedback about your stay at Extended Stay America. We are glad you found the property clean. However, we apologize for the issue with the hot water dispenser and will address it immediately. We strive to provide a pleasant stay and appreciate your comments on how we can improve. We hope to serve you better in the future.Sincerely,Hotel Management
The rep Jamal was so sweet & made me feel welcomed…he answered every question without hesitation!
Not bad for a quick day trip The room was for one night, we stayed for a local track meet. Front desk service was good. The elevator floor needed to be fixed. Room was clean, the kitchenettes fridge looked old. There really wasn’t a breakfast area just a corner table with grab items and coffee to over. We ended up going and getting breakfast. The overall sleep was good. No noise from outside the room. The pillows were flat but, mattress was comfortable. The TV was a little dated and small. Overall, the staff was friendly. Pe... read more
Business response:
Dear Donna, Thank you for choosing Extended Stay America during your one-night stay for the track meet. We're glad that you had a positive experience overall. Thank you for recognizing our friendly front desk service and clean rooms. However, we apologize for any inconvenience regarding the elevator floor and breakfast area. Your feedback is valuable, and we'll use it to improve. We appreciate your understanding and hope to welcome you back soon!Sincerely,Hotel Management
It worked Credit where credit is due: my reservation booked with hotels.com approximately 1 year in advance for the 2024 eclipse was honored. Perhaps it helps that I prepaid. The room had an odor of cigarette smoke, but given the shortage of rooms due to the eclipse we did not complain or ask for a new room. The bed was probably a double (not the queen that I booked) and the mattress was old. The shower was weak and didn't get very hot. The room was clean though. When we asked for dishware at the desk it was provided. The st... read more
Business response:
Dear Joshua, Thank you for taking the time to share your experience. Your proactive prepayment ensured your reservation for the 2024 eclipse was honored, and we're grateful for your trust in us. While we regret any inconvenience caused, your acknowledgment of our staff's friendliness is appreciated. We value your feedback regarding the room and facilities and will use it to improve. We're glad our laundry facilities met your needs and that you found our dishware provision helpful. Thank you for choosing us, and we look forwa... read more
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,020 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.