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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very basic hotel. Bathroom was dirty still had hair in the shower from the previous person. There was no house keeping no one came by daily and cleaned the rooms. The beds were very hard! Windows did not properly shut and you could hear the wind blowing through. Also there were roach or ant baiting station things all over the room!!! The room was also very tiny. But the location was good.
Business response:
Thank you for the feedback. Although you liked our location, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, know, our pest control provider has serviced the hotel, and we are working to ensure procedures are be... read more
Business response:
Ashlee, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Fine for what it was, quick overnight stay. Beds not comfortable, room very plain. Front desk unmanned upon arrival around 10pm.
Business response:
Carlos, thank you for choosing our hotel for an overnight stay. We're sorry you did not find our beds and for the inconvenience you had at the time of check-in. Please know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We have also discussed your feedback with our front desk associates to be more diligent with our efforts moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Ma... read more
Fine location, fine price. The walls were very thin, so even though we only shared a wall with one room, we woke up a lot from the noise in the middle of the night.
Business response:
Thank you for taking the time to post a review. We are pleased to know you liked our location and found us to be a fair value. However, we are sorry for the noise issue you encountered. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will return so that we can provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Prefer candlewood suites Hotel could stand upgrade of rooms. Chatted with maintenance man replacing our room a/c, who was anticipating needing many new units before summer. Bed a bit hard, pillows so so, rather small. Staff very friendly but took a day to respond to our request to fix a/c in the room
Business response:
John, thank you for being our guest. We are sorry you weren’t happy with the condition of our property and apologize for the delay taken in repairing the HVAC unit of your room. Your constructive feedback is noted and it will be used to deliver better future guests experiences going ahead. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Great beds and pillows Beds and pillows were super comfy. No one wiped down the table by beds or kitchen counter. Had sticky cup rings we had to clean. The bathroom smelled like someone had just done a number 2 before we got there and then had left blue cleaning powder in it to cover up the smell.
Business response:
Tammy, thank you for being our guest at Extended Stay America. We're glad to know you liked your beddings, but we're sorry for the housekeeping issues you encountered in your room. Please be assured that we have discussed your feedback with the appropriate team to be more diligent with our efforts moving forward. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Facility was excellent for what we needed. We would recommend Extended Stay to everyone
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Breakfast was a few muffins, coffee and breakfast bars. Coulda done better
Business response:
Jake, thank you for reviewing your stay. We are happy your overall experience was enjoyable, but we regret not meeting some of your expectations with our breakfast offerings. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 4.3 star rating with 1,268 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.