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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great hotel with great staff, especially the manager Vonya. Rhonda was so kind and helpful to us as well. Crystal in house keeping was also sweet making sure we had everything we needed. I would refer all my family and friends to this hotel. It was great.
Business response:
Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your lovely comments recognizing the service provided by Vonya, Crystal, and Rhonda, and we will be sure to share your compliments with them. Thank you again for recommending us to future guests, and we look forward to seeing you again soon. Sincerely, H... read more
It would have been better if had a pool, it was hot in Waco it would have be great to come back from touring and dipped in the pool,
Business response:
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. We value your suggestion, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Not upfront on pet fees/ pet accommodations I was caught off guard that the advertised “pet friendly” hotel” charged an extra $25/per night, per pup! That added $200 to what we prepaid in advance $170 thinking that would be our total bill. This could really set a lot of people back as it did us and should be made more obvious up front before booking. NOT at the counter when you walk in to check in. In addition, for a pet friendly hotel they only had ONE outdoor trashcan and it was overflowing and never cleared out during ou... read more
Business response:
Bailey, thank you for your review. We are sorry for your disappointment with the charges. Though the information about the pet policy is available on all our booking websites, we regret you were unaware of it. We are sorry and hope to have another chance to redeem ourselves. We are sorry for your inconvenience and hope to see you again soon for a much better experience. Sincerely, Hotel Management
I liked the location and easy online booking, check in, and check out process. Stay was very nice and helpful.
Business response:
Thank you for choosing us on your trip to our city. We are glad you liked our courteous associates, and that staff made your stay a pleasant one. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
documents or receipt of payment sholud be provided good
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
I was in town for professional development and did not want to pay what most hotels charge in that area. Extended Stay was well priced, had a friendly staff, and the room was great. The only thing slightly lacking was their grab and go breakfast. I would definitely stay there again.
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is great to read that you were impressed with our affordable rates, courteous associates and with your well-appointed room as well. Thank you for being our guest, and we look forward to your next stay with us soon. Sincerely, Hotel Management
Sheets on bed had stains on them. I picked a non-smoking room and room smelled like smoke really bad. Also staff was not there when needed, waited almost 20 minutes just to check out cause nobody was at the counter.
Business response:
Thank you for reviewing your visit. We apologize for the smoke smell you experienced in your accommodation and the inconvenience you had at the time of check-out. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 1,982 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.