Extended Stay America - Waco - Woodway

Business response:

Thank you for being a guest at Extended Stay America. Delivering splendid experiences to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Please visit us again when in our city. Sincerely, Hotel Management 

Business response:

Adriana, thank you for taking the time to share your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Corey, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for an overnight stay. We're glad to know you liked our well-kept hotel, but we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Mike, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Cecil, thank you for sharing your experience at our hotel. We're glad our location was ideal for you and that you were pleased with the service provided by our front desk associates. However, we're sorry for the smell you experienced in your room. Please know we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope you will consider a return visit ... read more

Business response:

Thank you for being our guest at Extended Stay America. We're sorry for the inconvenience you had due to the cockroaches in your room. Please be assured that we have asked our pest control provider to service your room immediately. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Julie, thank you for being our guest at Extended Stay America. We're glad to know you found us to be at a fair price and that you were impressed with the service provided by our staff. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management