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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cobwebs on light fixtures in room Smellled like smoke
Business response:
Dear Charles, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are taking steps to improve our housekeeping procedures and ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management
It was supposed to be a nonsmoking room but it smelled of cigarettes smoke. Also this hotel has no ice machine only ice trays
Business response:
Dear Ron, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
The only problem I found are there terrible beds/mattresses and pillows. I did not get much rest and woke up with a sore back and neck.
Business response:
Dear Margarita, Thank you for staying at our hotel and for your candid feedback. We are very sorry you didn't have a restful night's sleep. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We will look into this; thank you for letting us know. It was lovely to have you as our guest, and we hope you will return soon.Sincerely,Hot... read more
They did not have our room for us and did not help us find somewhere else to stay. They claimed check in ended at 6 when the website said midnight. The man working the front seemed to have no idea what was going on.
Business response:
Dear Jade, Thank you for taking the time to review our hotel. We apologize for the difficulties you experienced upon arrival. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope to make it up to you on a future visit.Sincerely,Hotel Management
Not going to stay here again The hotel smelled strange, a bit musty. This smell was more intense in the hallway as opposed to the room but it was still present. There was no ceiling fan in the room so it was very stifling except for when the AC blew cold air. The beds were very uncomfortable and the pillows thin. I typically book some Marriot hotel brand but was trying to be a bit more thrifty because this was only a one night stay but totally regret it. Won't stay here again or at this chain.
Business response:
Dear Jeremiah, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and att... read more
The staff that checked me in was awesome. When I walked in my room I was pleasantly pleased. But, it went downhill from there. I noticed there was no hair conditioner, just shampoo. I asked a cleaning lady who I saw in the hall. She informs me they supply shampoo, but not conditioner. It was too late to go driving around looking for conditioner and I had to be up early. The next morning after my shower I realized there was no blow dryer. Call front desk and she says none are available. My hair was such a mess the whole day. ... read more
Business response:
Dear Anne, Thank you for choosing us. We are glad you were pleased with your suite and the warm reception on arrival. However, we are sorry to read that you were disappointed with the lack of amenities in your room. Although we offer limited amenities, we proudly provide our guests with a clean and comfortable environment. Your remarks will be shared with our concerned team. We hope to welcome you back the next time your travels lead you to the city.Sincerely,Hotel Management
I booked a room with 2 beds and only got one. No options were given. Said deal with Expedia.
Business response:
Dear Pat, Thank you for your feedback. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Si... read more
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.