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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the greatest stay, but okay. After the first day my key did not work. It was seldom that an employee was at the front desk to assist. At check-in my key didn't work because the employee at the desk didn't complete the check-in process. This was discovered when my arms were full of luggage, so I had to carry everything back downstairs to the front desk, where there wasn't an employee for about 10 minutes. A drawer front in my room was broken off and leaning up against the dresser. Otherwise, they say was okay.
Business response:
Dear Guest, Thank you for sharing your recent experience with us. We are pleased to know that you enjoyed your overall stay. However, we apologize for the challenges you experienced with your room key and our service. We focus on enhancing our guest services with thoughtful and seamless hospitality, and we are disappointed we did not meet this standard. We would love to welcome you back to show you our commitment to enriching experiences.Sincerely,Hotel Management
I was a return guest made to feel safe and respected by the staff. This is a special property, thoughtfully-run, in a nice community. Thank you for having me.
Business response:
Dear Elizabeth, Thank you for your kind words and for being a loyal returning guest. We are delighted that our staff made you feel safe and respected during your stay. Our team strives to provide a thoughtful and welcoming experience for all our guests, and it's wonderful to know that you appreciated our efforts. We are proud to be part of a great community and are grateful for your continued support. We look forward to welcoming you back again for another enjoyable stay. Your feedback means a lot to us.Sincerely,Hotel Manag... read more
I feel safe and cared for at this property! It's nice to return.
This location isn't super walkable. train station is about a mile away as is groceries.
Business response:
Dear Donavon, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management
I didn't like the way they take pictures of your ID/ drivers License , and add it to their system , makes it easy for anyone to get your personal data . Just found that a bit weird ..
Business response:
Dear George, Thank you for sharing your experience with us. Our top priority is ensuring each guest has a memorable and enjoyable stay. We sincerely apologize for falling short of your expectations and for any inconvenience this may have caused. Your feedback is greatly appreciated and will be shared with our team as we work towards improving our services. Thank you for taking the time to help us enhance our guest experience, and we hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Management
Nicely-run by a patient staff that cares about the details. Safe, quiet location. Walkable access to the free 32 shuttle that connects to shopping, dining, and Old Town Alexandria/Metro DC. Daily grab-and-go Breakfast is a plus.
Business response:
Dear Elizabeth, Thank you for the wonderful review. We are pleased you had an outstanding visit and that you could start your day with our complimentary breakfast, and we are glad our location worked well for you. We hope Extended Stay America is your first choice whenever you visit the city. Thank you again.Sincerely,Hotel Management
Scary
Business response:
Dear Xavier, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,618 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.