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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways smelled of cigarette smoke
Business response:
Dear Cynthia, Thank you for choosing us. As you mentioned, we regret that your visit was disturbed by the smell issue in the hallways. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. Your comments are shared with our housekeeping team to prevent such situations and better handle such concerns. Please stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management
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Todo bien
The property was just okay. Did not have the room advertised via third party platform. Felt like bait and switch. Hallway smelled dirty but room was better. Plus: convenient to DCA for transiting travelers etc.
Business response:
Dear Susan, We are glad that our location near the airport was convenient for you. However, we apologize that you were not allotted the room type you reserved, and we regret any frustration and inconvenience this caused. It is a regret knowing about any housekeeping oversights around the hallways as you outlined and we will address this with our team. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincer... read more
Had it not been for the constant cigarette smell throughout the lobby and in the room I’d be rating this much higher. I had to purchase an air freshener in order to feel comfortable inside the room. The cigarette smell in the lobby and hallway was overwhelming and I’m just glad I was barely in the hotel during my trip. The kitchenette had no utensils and when we asked for some we received dirty forks that we had to ask replacements for. I’ve stayed at extended stay hotels before and it was not at all like the experience I ha... read more
Business response:
Dear Angie, We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smoke smell and with our service. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope you will make the same choice the next time you visit the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,618 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.