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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok, if you're doing a short stay. There was no warm breakfast, just muffins, cereal bars and coffee. The staff was very helpful. The property was a bit dated. No extras like soap was provided, so bring your own. Excellent location to catch the free Dash bus to the Metrorail station.
Waited 10 minutes for someone to arrive at the desk to check us in. Then couldn’t find our reservation until I gave him the confirmation number. But later he was prompt to bring us extra pillows. Mattress was comfortable and water pressure was great.
Business response:
Dear Stacey, We apologize for the delay in checking in and the initial difficulty finding your reservation. Your time is valuable, and we understand the frustration this may have caused. We appreciate your patience and providing the confirmation number to help locate your reservation promptly. We are glad our staff could promptly assist you with the request for extra pillows. It's great to know that you found the mattress comfortable and enjoyed the water pressure in your room. We value your feedback and will use it to impro... read more
Disappointed. This trip was for the FT Weekend Festival. I have stayed in Alexandria, Virginia several times by now for various purposes. I was somewhat disappointed by this property. It was maintained only minimally in my observation. There were not any amenities (coffee machine, etc.) in the suite. Breakfast was also very limited.
Business response:
Dear Guest, Thank you for staying with us and making us a part of your moments. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced. Please know for future visits; our front is always available to resolve issues and make the most of your stay. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely,Hotel Manage... read more
Rooms are dated, overall the property needs to be renovated
Business response:
Dear Rui, We are glad you stayed with us and appreciate the review. We are sorry your suite did not meet your expectations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
The property wasn't bad, it just wasn't good either. I dint know if i missed the cleaning protocol, but our trash wasnt even taken out once and we were there for 3 nights. I went and asked for a pan and they didn't have one we could use. Then i asked for an additional blanket and was told it would have to be got out of storage, like it was an inconvenience. Also, the air conditioner was horrible. When it blew, it froze us but when it was off the room was stuffy.
Business response:
Dear Brannah, Thank you for choosing us and sharing your experience. We are glad you had a great stay but are disappointed knowing we did not meet every expectation. We will address your concerns with the appropriate individuals to ensure this does not happen again. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Unclean and smelled of smoke
Business response:
Dear Thornetia, Thank you for the feedback. We apologize for not meeting our promise of providing clean and fresh accommodations. We have promptly informed our housekeeping team about your experience, and they will take appropriate action. We hope to host you again and provide you with an impeccable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,618 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.