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Extended Stay America - Washington, D.C. - Alexandria - Landmark
- Hotels
- Alexandria, VA
About this business
Location details
205 N. Breckinridge Pl., Alexandria, VA, 22312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Oscar, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Unreal for what they charge. Disgusting never ever will stay at any extended stay EVER!
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The 1st room I was given had piles of trash in the floor and dirty. The 2nd room has not been vacuumed and was not very clean. The hallways had piles of trash and were very dirty. The smell was disgusting. The stairwell had puke in it that had been there a day or 2 and the elevator had spit running down the door. Corporate extended stay needs to do a surprise inspection on this property and I am sure they would take their name off the hotel. Will never stay at an Extended Stay again after this encounter. Had booked for 2 nig... read more
Business response:
Scott, we are concerned about your experience regarding cleanliness and have immediately brought this to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that it did not happen during your stay. We hope you will give us another chance to provide a better experience on your next visit. Sincerely, Hotel Management
Business response:
Mickey, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Absolute Worst! When we first got there, we got keys to a room what was already occupied, was told to find another hotel to stay at, we refused to do so because we had already booked here. We had to wait about 20-30mins for another room that wasn’t all that great but it made due. The carpet was filthy, no towels in the room, refrigerator dirty, and was full of water. We had to find a Target at 10pm to get towels and cleaning supplies for our room. Hallways smelled like cigarettes and other drugs. **DO NOT STAY HERE**
Business response:
Dear Freda, thank you for sharing about your stay. We are so sorry for the disappointing arrival experience and for failing to provide you with an enjoyable environment. Fresh and clean accommodations are expected and our housekeeping team let you down. We are working to make sure this is not repeated thanks to your review. We hope to make this up to you on a future trip to the area. Travel well. Sincerely, Hotel Management
No front desk person, rooms were sold and not available. The laundry guy was answering questions at the front desk over and over with two words "NO ROOMS" His name was Nana
Business response:
Thank you for your visit at our hotel. We appreciate you taking the time to write a review, and we are sorry for the inconvenience you were undoubtedly caused, as we truly take pride in our service. Your comments were already shared with the front desk staff members to ensure these issues are not repeated. We hope you will give us another opportunity to show you the excellent service that you should have received during this visit. Sincerely, Hotel Management
Rooms were filthy and even after a switch the next room wasn’t any better. This hotel needs Jesus to save it
Business response:
Paul, we are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Very horrible hotel. Unprofessional front desk personnel. He didn’t know how to look in the system to check for rooms so he told 6 guest in the lobby that all rooms were sold out. The hotel environment seems as if it was a tenement yard. There were what I would call hoodlums hanging in the lobby and in front of the hotel smoking. Not a place for you or your family to stay. I will not recommend this hotel for anyone to stay.
Business response:
Sara, thank you for staying with us and for taking time to share your concerns. We cannot apologize enough for the lack of attentive service you described, especially since we make excellent service our highest priority. Your comments will be shared with our team to prevent such mistakes in the future. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We hope this does not pr... read more
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Landmark
How is Extended Stay America - Washington, D.C. - Alexandria - Landmark rated?
Extended Stay America - Washington, D.C. - Alexandria - Landmark has a 3.4 star rating with 1,605 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Landmark open?
Extended Stay America - Washington, D.C. - Alexandria - Landmark is open now. It will close tomorrow at 12:00 a.m.