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Extended Stay America - Washington, D.C. - Alexandria - Landmark
- Hotels
- Alexandria, VA
About this business
Location details
205 N. Breckinridge Pl., Alexandria, VA, 22312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I guess I need “frills”, not a “no frills hotel” Very thin walls, just walking down the hallway to our room, I could hear EVERYTHING in the other rooms from cooking, tvs, and sexual relations! Upon entering my room, the bathroom door was shut and opening it release an awful smell, so much so I check the toilet to see if the seal was bad allowing sewer gasses in. Very poor patch jobs on counter and walls, covered with caulk instead of paint, etc. Other patrons creeped me out so bad eyeing my 21 year old daughter I no longer f... read more
Business response:
Dear Mary, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We will review the instances you mentioned and take appropriate action where necessary. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
There was too much bad smell in the room
Business response:
Dear JOHN, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Booking clearly says non-smoking room, still I was given took stinking with cigarettes smoke. I’d take a trip with all my belongings back to front desk to get another room. Air conditioning was noisy, I preferred to not use it. Hair dryer was not working. Grab-n-go breakfast is nothing but coffee and oatmeal packets. NOT A VALUE FOR MONEY.
Business response:
Dear Sudeep, please accept our apologies for your disappointment at the hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described, and we will look into it to address it adequately. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring ... read more
Broken shower The shower in my suite did not work. I informed the front desk , he came upstairs and confirmed that it was not working. He told me politely that there were no other rooms available. I needed to shower so he opened a room that was vacant but not cleaned yet so I could take a shower. I had to leave my room on the 2nd floor at almost midnight to go on the 3rd floor in order to clean up and came back to my room. I asked if I’ll get some form of compensation because of how inconvenient this was. I did not. In addit... read more
Business response:
Dear Mame, please accept our apologies for the inconvenience you encountered during your recent stay with us. We have shared your concern with our maintenance and housekeeping team to ensure rooms are thoroughly inspected before allocating to future guests. We wish to welcome you back to our property and provide fabulous hospitality.Sincerely,Hotel Management
The halls were unbearable as they reeked of pot, cigarettes and curry. Unbelievably dirty.
Business response:
Kathryn, your time and feedback are appreciated. We are very sorry for the issue you experienced in the hallways. We strive to offer a comfortable environment, and we have followed-up on your concerns to assure that it does not impact our guest experience moving forward. We wish we had an opportunity to address this while you were still here. Additionally, we will discuss your comment about the cleanliness issue with our housekeeping team to be more diligent. We hope you will return to experience our hotel as we would have l... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Landmark
How is Extended Stay America - Washington, D.C. - Alexandria - Landmark rated?
Extended Stay America - Washington, D.C. - Alexandria - Landmark has a 3.4 star rating with 1,604 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Landmark open?
Extended Stay America - Washington, D.C. - Alexandria - Landmark is open now. It will close tomorrow at 12:00 a.m.