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Extended Stay America - Washington, D.C. - Alexandria - Landmark
- Hotels
- Alexandria, VA
About this business
Location details
205 N. Breckinridge Pl., Alexandria, VA, 22312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Price is okay. But the cleaniness wasn't good inside the room and restroom.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Ventilation brought in cigarette smoke smell when AC turned on. Tub had hole above faucet. Friendly staff.
Business response:
Thank you for your review. Although you liked our friendly staff, we apologize for the inconvenience you faced due to the smoke smell. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are sorry for the maintenance issues with the tub faucet and will share with the team for review and action. We hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Don't stay here. As soon as I checked in, I went to use the shower and the water wouldn't get hot. I called the front desk and was told no maintenance person would be there due to the Memorial Day weekend holiday but they are aware of the problem. The next morning, I called down and was told someone can come up and check and if it doesn't work, they'd let me take a shower in another room. The lady came in and shoved the lever so that it literally "popped" and went to the hot side. By this time, it was after 11 AM. The young ... read more
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Regarding the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Not a good place to stay My room window was broke, the internet would not connect, the room smelled extremely bad, the silverware was filthy (it looked like it was taken right off someone else' pate and given to me, and the carpeting was filthy, and the 'breakfast' was a cup of coffee on the way out the door - false advertising a breakfast - I was woke up two separate times to the fire alarm going off in the building on two different weeks and had to evacuate (12:30 am and 1:30 am) - This was an extremely poor excuse for an ... read more
Business response:
Randi, thank you for choosing our hotel. We were disheartened to read that we did not live up to our typical service standards, and we're truly sorry your stay was less than satisfactory. We are taking corrective steps so future guests do not encounter the same issues. We also apologize for the major inconvenience you experienced when the smoke alarms went off. Please reconsider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Stay Away This should be called Stay Away it was awful lobby and hallways smelled of smoke. The bathroom smelled of mold and had this little flying bugs. The bathroom counter was stained as if someone had painted it. We got there late so couldn’t change hotels that night but we left the next morning and went somewhere elese. I will NEVER stay in this hotel chain again.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Don't stay unless it's your only option!! The hotel was poorly kept, the fire alarm when off one night simple because they don't keep maintenance up. Housekeeping only comes once a week?!? Had to ask front desk for towels daily, and there free breakfast is just coffee and a plastic rapped muffin or granola bar. Hotel claims it's none smoking, but I could smell cigarette smoke coming from some of the rooms, and even saw someone smoking out there window of there room. Would not recommend to anyone unless I don't want to be fri... read more
Business response:
Thank you for posting a review of your recent stay. We are sorry maintenance and cleanliness issue was not up to par, and we did not meet your expectations.We appreciate you bringing this to our attention, andwe want to let you know we are already working to address the problems you mentioned. Our Maintenance and housekeeping team conducts routine check throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts and assure you we will. We also apologize for your dis... read more
Run from this Hotel....... WORST OF THE WORST!! Please Don't book this hotel!!!! I can't even understand how i ended up staying here. I guess price and location over anything else. We booked this hotel for 2 nights and we check out the very next morning, by 8:00 AM we were out. Filthy Dirty is the description. I will give minus - 5 stars. The minute we step out of the second floor the smell of weed was covering the hall. We had no idea what the night was going to bring us, people screaming, one guest paying the guitar and si... read more
Headache Upon arrival there were gentlemen outside harassing guest as they were going in. While checking in a couple of the same gentlemen came in yelling whats up to the clerk working the desk, who smiled and said "they are crazy". The gentlemen processed to the hallway where they stayed most of the night to smoke. The family above me never slept, I was up at 2 and 3 in the morning listening to their tv and them walking across the floor. Additionally there was never anyone actually at the front desk, each time I went, I had... read more
Business response:
Mellanie, thank you for your review. We apologize for the inconvenience you had due to the other guests of the hotel and inattentive service you received from our associates. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Landmark
How is Extended Stay America - Washington, D.C. - Alexandria - Landmark rated?
Extended Stay America - Washington, D.C. - Alexandria - Landmark has a 3.4 star rating with 1,605 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Landmark open?
Extended Stay America - Washington, D.C. - Alexandria - Landmark is open now. It will close tomorrow at 12:00 a.m.