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Extended Stay America - Washington, D.C. - Alexandria - Landmark
- Hotels
- Alexandria, VA
About this business
Location details
205 N. Breckinridge Pl., Alexandria, VA, 22312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible!! This hotel was an extreme disappointment to say the least. It smelled terrible from the lobby, elevator, hallway and our room. Bed was like sleeping on concrete and the TV didn’t work.
Business response:
Lori, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our property. Also, your concern regarding the television has been discussed with the maintenance team for review and action. Please give us another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
I spend 1/3 of my year in hotels across the country as I work. I've made some poor selections on where I stayed along the way but this will be my first time adding a post review. This place is a dump! I'm sure Expedia execs would be ashamed t listing this facility as 2.5 star hotel if they themselves stayed a night there. I doubt most would last the night at that
Never going back they gave me a smoking room and it was disgusting and during the night someone tried getting into our room 3 times
Business response:
Thank you for reviewing your stay. We are sorry for the unpleasant experience you encountered and regret the inconvenience it caused. We also apologize for the disappointment you had with the smell of smoke in your room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I had to leave the hotel. I am still waiting for my reimbursement
Business response:
Maria, thank you for the feedback. We are sorry for the inconvenience you mentioned. Your comments will be shared appropriately. Please reach out our front desk so that we can assist you further. We hope to have the chance to make it up to you in the future. Sincerely, Hotel Management
You have been warned!! The hotel entirety smells like cigarettes. The Hallways reminds me of a ghetto apartment because of how dirty and dank it was. The carpet I had had deep stains, reminiscent of blood on the floor. The tub and toilet had yellow burn stains left by cigarettes. This is a effed up hotel. Utterly disgusting
Business response:
Ben, we appreciate the valuable feedback about your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke smell. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Not the Hip Not happy at all....no room service if less than 7 days...if you want you pay extra....breakfast was a joke....muffin coffee... phone not working...rent any dishes you use...not in the fine print..
Business response:
Monique, thank you for the feedback. We are sorry you were unhappy with our hotel policies and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
The refrgerator was on the highest setting and cold not keep any of the items cold. One stove burner did not work. Food stain on the wall. Room did not come with any small towels.
Business response:
Thank you for reviewing our hotel. We apologize for the cleanliness and maintenance issues you experienced in your room. Your feedback has been shared with the appropriate teams to make the necessary improvements. We value your feedback and hope to have the opportunity to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Landmark
How is Extended Stay America - Washington, D.C. - Alexandria - Landmark rated?
Extended Stay America - Washington, D.C. - Alexandria - Landmark has a 3.4 star rating with 1,605 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Landmark open?
Extended Stay America - Washington, D.C. - Alexandria - Landmark is open now. It will close tomorrow at 12:00 a.m.