This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Alexandria - Landmark
- Hotels
- Alexandria, VA
About this business
Location details
205 N. Breckinridge Pl., Alexandria, VA, 22312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muy pesimo servicio
Business response:
Jonathan, thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the appropriate team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Disgusting! Property is under heavy construction! Me or one of my family members could have been hurt with the debris on the floor
Business response:
Thank you for selecting our hotel for your stay. We are sorry we did not live up to your expectations for a stellar visit, so please accept our apologies for the issues which impacted your stay, making it less than comfortable. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Sheets and room was dirty, had to get tupperware container with mugs and dishes since there were none in the room, the first floor is under construction, so the elevator and hallways are filthy and not safe for dogs to be walking around.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. The dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Beds were hard, walls thin, TV did not work, and long wait at 9:30pm for anyone to show up at front desk. Also did not honor the 3rd party payor agreement filled out AND COMFIRMED on their website. Overall, terrible experience. Would never use one of their properties again.
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. We also regret the disappointment you had front desk service. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not up to standards, disappointed. They mentioned breakfast included but after going there, there no breakfast at all. They just have coffee.
Business response:
Rammie, thank you for your review. We apologize for falling short of your expectations for a perfect stay. Your feedback regarding our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
I booked a double queen room but was placed in a single queen room and told the hotel was full. We were also told that free continental breakfast was included, but when asked, we were told that there was only coffee by the front desk and no breakfast.
Business response:
Thank you for choosing our hotel. We apologize for your disappointment with our breakfast offerings and for the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, ... read more
needs a night manger and to train their staff better
Business response:
Thank you for sharing your thoughts about your recent stay. Please accept our apologies regarding any difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Thank you once again, and we hope that you will give us another chance to provide you with the exceptional stay you deserve. Sincer... read more
First off let me say that we did understand the hotel was undergoing renovation.This was an extended stay hotel,had to ask for every item related to the kitchen.The towels were old and dingy and never have I stay in a hotel whether working or not was there no ice machine.The freezer held one ice tray,empty.The bedding was thin and mattress hard.In my opinion we overpaid.
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Landmark
How is Extended Stay America - Washington, D.C. - Alexandria - Landmark rated?
Extended Stay America - Washington, D.C. - Alexandria - Landmark has a 3.4 star rating with 1,605 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Landmark open?
Extended Stay America - Washington, D.C. - Alexandria - Landmark is open now. It will close tomorrow at 12:00 a.m.