This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Alexandria - Landmark
- Hotels
- Alexandria, VA
About this business
Location details
205 N. Breckinridge Pl., Alexandria, VA, 22312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have never been treated worts in any hotel in my life. And Expedia never even did anything to help me with my complain. I will delete my Expedia app.
Business response:
Yani, thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the service issues you encountered. We will share your comments with our team and make sure we are more consistent in our service delivery. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
The good thing was it was still available at last minute. The staff was horrible and the bed sheet was dirty so NEVER again
Business response:
Thank you for your recent review of your stay at our hotel. We were sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve. We are lo... read more
This was the second time
Business response:
Dale, thank you for returning to our hotel. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The location is convenient to everywhere, but the room was not as I expected with soiled bed, and dirty floor. However, I gave credit to the staff that when I complained the 3rd time, he changed our room to a new room, which was a little better, but I could still smell cigarette from previous customers.
Business response:
Thank you for staying at our hotel. We are very sorry for the difficulties you had in your initial suite and apologize for the discomfort you had been through. We have discussed your feedback with our housekeeping team to take appropriate actions and ensure our guests do not undergo the same problem. We will also utilize your comment regarding the smoke smell to enforce our no-smoking policy more effectively. There are no excuses to be made, but we hope you will give us an opportunity to improve your impression of us. Sincer... read more
Business response:
James, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Claudia, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Hicham, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad Stay During my stay, the hotel was going through a renovation. That made the lobby, hallways, and the elevator a complete mess. Once I checked in, I noticed that multiple people's room cards were not working. I ended up having to switch rooms 3 times in order to get a key card that worked with my room. The hotel staff was very eager to help, but I could not check in to a room for at least an hour. After I finally got into a room, everything seemed to be fine. Before leaving in the morning, I went to go take a shower, and... read more
Business response:
Thank you for staying with us during the time of renovations. We are sorry for the disappointing stay and regret the inconvenience caused due to the key card. We also apologize for the issues you had with the shower in your room. We have shared your concerns with the maintenance department so they can fix the problem immediately. We understand your frustration and hope you will reconsider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Landmark
How is Extended Stay America - Washington, D.C. - Alexandria - Landmark rated?
Extended Stay America - Washington, D.C. - Alexandria - Landmark has a 3.4 star rating with 1,604 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Landmark open?
Extended Stay America - Washington, D.C. - Alexandria - Landmark is open now. It will close tomorrow at 12:00 a.m.