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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing special nothing horrible Check in process was very fast. I checked in late after a concert at jiffy jube, bed and room was comfort, there was a lipstick print on the wall which was kinda of gross. The “continental breakfast “ was a coffee, oatmeal packets and packaged muffins
Business response:
Thank you for staying with us. We are glad you liked our front desk service and the comfort our beds provide. That being said, we are sorry you were not happy with our complimentary grab-and-go breakfast and for the cleanliness issue you experienced in your room. Your concern has been shared with the housekeeping team for review and action. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Good hotel Great
Business response:
Kifle, many thanks for taking the time to review your stay at Extended Stay America. We are delighted to know we exceeded all your expectations and enjoyed being with us. We hope to see you again soon. Sincerely, General Manager
Hotel Has Smoking Rooms The staff here are attentive and great. However, this hotel has smoking rooms. Even though we booked a non-smoking room, our room still smelled a bit smokey. For that reason, we will not be able to stay at this hotel again.
Business response:
Thanks for being our guest. Although you liked our attentive staff, we are sorry for the odor issue you experienced in your room and truly regret the inconvenience it caused. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We hope to have another opportunity to welcome you back soon. Sincerely, General Manager
Business response:
Crystal, thank you for being our guest at Extended Stay America - Washington, D.C. - Centreville - Manassas. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Business response:
Lee, thank you for sharing your kind rating of Extended Stay America - Washington, D.C. - Centreville - Manassas. We appreciate you choosing us and hope to see you again in the future. Sincerely, General Manager
Business response:
Izabella, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Business response:
Thomas, I appreciate you taking the time to post your feedback of your visit at Extended Stay America - Washington, D.C. - Centreville - Manassas. It is a pleasure knowing you had an overall enjoyable stay. Thanks for your rating, and we look forward to your next trip with us. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Staff was rude at check-in, unable to find our reservation despite having the booking conf. #, and provided false information about the check-out time.
Business response:
First of all, please accept our sincerest apologies for the behavior of our front desk associate, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,575 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.