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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was great. There is free parking and it did have a laundry room. Those were the only good things I could say. However, the property itself was outdated, unclean and very disappointing. It says free breakfast but its not even a continental breakfast. More coffee and bagged muffins. I started to leave and go to another hotel but I had already pre-paid for 2 days. So, i sucked it up. I am suprised it was an Extended Stay. I wont be going back.
Business response:
Dear Edward, We appreciate your positive remarks about our staff, parking, and laundry facilities. However, we sincerely apologize for the outdated and unclean condition of the property and the disappointing breakfast. We understand how these issues impacted your stay and regret not meeting your expectations. Your feedback is invaluable, and we are committed to making necessary improvements to enhance our guests' experience. We hope you consider giving us another opportunity in the future.Sincerely,Hotel Management
Centerville review Room was clean and comfortable. Everything worked as should have. Biggest complaint: smoke from people smoking in adjacent comes through the duct into other rooms. 130 am people were very inconsiderate of other guests with noise and smoking. People smoking in lobby. Supposed to be a smoke free facility. I was unable to get a receipt for the charges to my credit card. Continental breakfast is a joke. Could not even get a cup of coffee. Small children left unattended in parking area, creating a big safety co... read more
Business response:
Dear John, We sincerely apologize for the numerous issues you encountered during your stay. While we are pleased to hear your room was clean and comfortable, it is concerning that smoke and noise disrupted your experience, especially in a smoke-free facility. The lack of receipt and unsatisfactory breakfast are also unacceptable. We are addressing these concerns promptly and appreciate your feedback. Ensuring a safe and pleasant environment for all our guests is our priority. We hope you will give us another opportunity to p... read more
No amenities whatsoever - not even a soda machine. Depressingly ugly. Mattress was the cheapest they could find.
Business response:
Dear BARBARA, Thank you for sharing your experience. We appreciate your feedback, and we're sorry for any disappointment regarding our amenities and room quality. Your satisfaction is important to us, and we apologize for falling short of your expectations. We're committed to improving our offerings and hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel Management
Bathroom is very stinky.
Business response:
Dear Guest, We apologize for the inconvenience caused by the unpleasant odor in your bathroom during your stay. Ensuring a clean and comfortable environment is our top priority, and we take your feedback seriously. Our housekeeping team will share this issue appropriately to prevent any recurrence. Please accept our sincere apologies for any discomfort you experienced, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Since... read more
Not up to date, loud neighbors, and limited parking. Not the best place to stay if you can afford better.
Business response:
Dear Carolyn, We apologize for falling short of your expectations during your recent stay. It's disheartening to learn that noise disturbances from neighboring guests and limited parking detracted from your experience. We strive to provide a peaceful environment and ample parking for all guests. Your feedback is invaluable, and we will address these issues promptly to enhance the quality of our services. We hope to have the opportunity to welcome you back in the future and deliver a more satisfactory experience.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,575 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.