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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom was very filthy!! Shower very nasty had bad stains the counters were very dirty the hallways have a horrible smell
Business response:
Dear Joshua, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
경험하고 싶지 않는 경험 컨퍼런스 참석차 2박 3일 머물렀다. 그러나 아주 불편한 경험을 했다. 방이 아주 시끄러워서 잠을 자기에 곤란했다. 옆방과 방음이 안 되었고, 히터 소리가 컸고, 주변의 자동차 소리도 컸다. 아침 식사가 된다고 기록되었으나, 식당도 없이 현관 통로에 커피와 오토밀 정도를 갖다 놓은 것이 전부였다. 프런트 직원도 불친절하였다. 아주 유쾌하지 않은 경헌이었다.
Business response:
Dear JUCHOI, Thank you for your review. We are sorry for your disappointment with the breakfast options not being to your liking. We will note your feedback as we always want to know how to improve our guest experience. Also, we regret the noise concerns that you mentioned. We will address this promptly, as a comfortable and good night's rest is essential to a hotel experience. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Room 302 , the near to the bed have mold , the bathroom dirty , the room need a deep clean
Business response:
Dear MIGUELINA, Thank you for your feedback. We appreciate your feedback and apologize for the cleanliness issues you encountered during your stay. Your comments have been noted, and we will address these concerns to ensure our rooms meet the highest standards of cleanliness and comfort. Please know that we take these matters seriously and are committed to providing our guests a better experience. We hope you consider giving us another chance in the future, and we'll strive to make your next visit more enjoyable. SincerelyHo... read more
Do not book with this hotel unless you like using dirty, stained sheets and the front desk staff to make it a hassle to accommodate you with new clean ones.
Business response:
Dear Caleb, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. This has been addressed, and we are very grateful for your patience. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
The pot smell was over the top for a "non" smoking facility. And breakfast?!? Laughable because they only offered tiny granola bars, had one type of pre-packaged muffin, no fruit, no 1/2 and 1/2 for coffee. DISGUSTING! And the people staying there were definitely not the most savory. WOULD NOT RECOMMEND!
Business response:
Dear Kim, Thank you for taking the time to evaluate our hotel. It is disheartening to read that your disappointment with our breakfast and other guest smoking compromised your stay. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the ne... read more
The room had an awful odor- animal waste covered up with chemical spray. The bathroom fan was louder than a plane with a metal on metal screech, and when I went down to to talk to the front desk staff, and played a video for him, he said, “they are all like that”. We left after the 1st. night and found another hotel.
Business response:
Dear Mark, We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for the housekeeping concerns in your room, and we regret the unsatisfactory service you received from our associates. This is not typical of our regular performance, and we will address it appropriately. Thank you for taking the time to let us know as we continually strive to improve. Sincerely,Hotel Management
I was placed in a room beside the equipment room and the entire time there was constant equipment noise on the other side of the wall. I did not sleep because when the volume would lessen for a short while within 10 minutes it would ramp up louder. Plus the staff changed me for the entire stay at the time of my arrival and I had to call Expedia’s to get a refund when I decided to leave early. They refused to give me another room stating none was available but I saw a listing of available rooms on Expedia during the time I wa... read more
Business response:
Dear H, Thank you for staying with us. We pride ourselves on delivering a memorable hotel experience; therefore, we regret not meeting these expectations during your recent stay. Please accept our apologies for the noise and service concerns you experienced during your visit. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the area so we can better your stay.Sincerely,Hotel Management
I did like the price. I did not like the condition of the property. It was not well maintained and did not smell good. The sheets were not very clean.
Business response:
Dear Matt, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Good: Convenient location for my purposes. Bad: Room dirty, bedding sheets looked to not have been changed.
Business response:
Dear Mihail, Thank you for your review. We are glad our location worked well for you. However, we apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,533 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.