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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfy sleep but room was not great Bed was comfy and the hotel was quiet so got a good nights sleep. However, the refrigerator has rust all over the front of it, the burners on the stove were rusted and there was a hole in the bathroom shower wall they put clear tape over.
Business response:
Dear Sandy, Thank you for being our guest. We are glad you had a good night's sleep and that your bed served the purpose. However, we are sorry for the inconvenience caused to you in the room. Your feedback is important to us and is shared with our housekeeping and maintenance team to take action. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust and hope you will give us that chance. Sincerely,Hotel Management
Place is ratchet as hell…guests that have pets doesn’t pick up their pets poop…nasty!!
Business response:
Tone, Thank you for taking the time to evaluate our hotel. We never want to disappoint our guests, so we apologize for any frustration and inconvenience you experienced. Please know we welcome you to contact our front desk anytime to make the most of your stay; we are always here to help! It was a pleasure accommodating you, and we hope to see you the next time your travels bring you to our area.Sincerely,Hotel Management
This place was flithy! I tried to cancel but was told I couldnt because I booked thru expedia. We had to get seperate sheets for our bed to cover up the old sheets and covers! CLEARLY they were not washed between guests which is utterly disgusting! There were people hanging out in front of the establishment smoking and drinking like it was the neighborhood hang out. This place needs to be closed, torn down and another hotel needs to be built in its place.
Business response:
Dear Austin, thank you for your recent review of your stay at our hotel. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve. Sincerely, Hotel Management
The room was clean, and staff were very nice, and has a big fridge in a kitchenette, which is very nice for this room rate. However, I could smell cigarette in the bathroom, annoying for non-smokers like us, but nothing they could do to fix it. The bathroom was very inconvenient. It had only a free-standing single sink and a shower bath tub. That's it. No medicine cabinet, counter, table or anything, absolutely no space for cosmetics, lotions, and so on. we stayed for four days, so it was very inconvenient.
Business response:
Dear Reginald, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We hope you will accept our apologies and consider giving us another chance to show you the outstanding s... read more
I don't want to go there again.
Business response:
Dear SERA, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
It was close to highway and places to eat, but I had an issue with the overall cleanliness of my room. The bathroom counter not fully cleaned, dirty cleaning rag left behind in bathroom, and the towels & linen need to be replaced. Bed was also too hard for me to get a good night's sleep.
Business response:
Jerold, thank you for taking the time to post your review. We apologize for the less than spotless condition of your guest suite and for the cleanliness issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It is our goal to match our great location with exceptional customer care and we will continue to work hard to do just that. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,533 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.