This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Brian, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Bed bugs baits were placed on the floor. I did not sleep with that thought that the bedbugs are coming in and out of that bait
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Kindly note, our pest control provider services the hotel on a regular basis. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
Lesson learned No one at the desk when we arrived. Had to wait 10 mins for someone to show up so we could check in. Not even a plastic cup in the room. Sign in the room says kitchen stuff costs extra. Bed was not comfortable. Heater very loud. This chain is off my list.
Business response:
Keith, thank you for the feedback. We are sorry for the inconvenience caused upon arrival and regret the issues you encountered in your room. We have taken note of your comments and have shared it with the appropriate teams so that we can improve our service and facilities going forward. Also, we apologize for the miscommunication you had with regard to the dishware policy. Please know, to ensure the cleanliness of our kitchenware, these amenities are always kept at the front desk and are complimentary. We hope you will cons... read more
Heat was not working, the room didn’t have blankets, we requested but the hotel said we don’t have blankets
Business response:
Thank you for being our guest. We apologize for the issues you had with the HVAC unit in your room. We have alerted our maintenance team about it, and they are fixing it immediately. We are also sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. Please revisit us so we can make it up to you. Sincerely, Hotel ManagementThank you for being our guest. We apologize for the issues you had with the HVAC ... read more
No clean. Trash can is filled under sink in the room. Elevator is working just one. And when I ride elevator, worker is ride it with trash Carter.
Business response:
We strive to provide all of our guests with spotless accommodations, but we sincerely apologize for disappointing you. Your concerns have been shared with the housekeeping team to make sure we are more diligent moving forward. We hope you will choose to stay with us again as we would love to regain your trust in us. Sincerely, Hotel Management
I planned to use one of my free night's at the hotel .. but the desk clerk knew nothing about it nor how to apply for it. Please credit me for this stay. The hotel was under construction and was a mess in all the common areas. No breakfast bar was available and rooms were
Business response:
Dear Kae, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
ROACHES ROACHES IN 618 in the newly renovated part or so they claim
Business response:
William, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincer... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,533 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.