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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a non-smoking room but the entire hallway and rooms all around me smelled of smoke. The room itself smelled of something rotten. The bed was comfy and clean. Bathroom was decent but there was no way of leaving the light on without also leaving the loud fan on.
Business response:
Thank you for being our guest. We apologize that your non-smoking room had a smoke odor and that ruined your stay. We have asked our housekeeping staff to make sure this suite receives a deep clean to remove the smell. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The rooms smelled like cigarettes. We only stayed in the room one night because of the smell . We paid for 3 nights!
Business response:
Kathleen, we apologize for the odor you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Terrible smell, dirty floor, miserable breakfast. Thumbs deep down.
Business response:
Sopiano, thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered while you were here and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will consider a return vis... read more
I had to stay in this area. It was closest to where I needed to be. I would look to stay farther next time. The hotel is clean, but there is no bar or restaurant. Carpets are stained, linens are three-bare. Best tans only good thing was receotiinist
Business response:
Thank you for sharing your comments. We are sorry our location was not appealing to your needs and regret your stay was not a pleasant one. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Minjo on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Water shut off for 6 hours, next day no hot water (I hate cold showers). TV set on shrunken people mode, everyone short and fat. Couldn't change it. Maybe another time would have been ok, but this 3 night stay was a disaster.
Business response:
Raymond, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the maintenance team in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Worst hotel I have ever stayed in This is absolutely the most atrociously bad hotel I have ever stayed in. I travelled extensively and so I have seen many sub-par hotels along with excellent ones. But none, I mean none, will ever come close to how bad this hotel is. The hotel manager refused to check me in even there are rooms available because I arrived 30 min earlier. I offered to pay more, and she just flat out refused. So I had to sit and waited for 30 min. Then the guy at the check-in desk took almost 15 min to check me... read more
Business response:
We sincerely apologize for the housekeeping and service issues you encountered here. We are very concerned about your experience and have brought this to the attention of our housekeeping and front office departments. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Male staff broke in while I was there. One of the staff broke into my room while I was in it. They knew I was in the room. Another staffer had to fix my bathroom, & had left less than 10 minutes before. They knew I was alone. He still broke into my room.
Business response:
We are so sorry for the difficulties you experienced with the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,533 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.