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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We chose this property for convenience and location. It's outdated condition does not justify the price. We waited 30 minutes after the checkin time for our room to be cleaned. Very disappointed.
Business response:
Thank you for choosing to stay with us. We apologize for the overall condition of our property and the inconvenience you had at the time of check-in. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Some staff are nice, some are idiots. I had to check in late and I let them know before hand, but they still were not there for a long time.
Business response:
Thank you for sharing your feedback. Although you liked some of our associates, we are sorry for the front desk service issue you encountered. We have shared your remarks with our team so that we can improve our future guest's experience. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I liked their laundry facilities... i didn’t like that they gave us the room with a toilet that isn’t working and the front office said that they do not have maintenance at 7pm so we have to use a public toilet and they cant move us to any room anymore beacause they are fully booked
Business response:
Thank you for taking the time to post a review. We apologize for the problem you encountered in the toilet and regret your stay was not a pleasant one. We have already shared the specifics with our maintenance staff so they can make the necessary repairs. Again, we are sorry for the inconvenience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Hotel had bed bugs and staff had language issues.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Building including our non smoking room smelled musty and of cigarettes. Sheets were clean but threadbare. Blanket and cover were old, worn. No trash bucket in room. We asked at the desk and were told to check under the sink. No there, but we didn’t bother asking again. Kitchen with full refrigerator and stove advertised, but absolutely nothing in it. Not even a glass or cup. No maid service during the day, no clean towels unless you ask at the desk. Grassy area and waste bags provided to relieve your pet, but littered with ... read more
Business response:
Please accept our sincerest apologies for the front desk service issue you encountered and regret your stay was not a pleasant one. We have shared your feedback with our housekeeping team to be more diligent in their efforts ensuring that no future guests encounter a similar problem. Moreover, we would like to inform you that, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, to respect the... read more
I was disappointed with the check in and how I was treated.
Business response:
We apologize for the issues you had at the time of your check-in. Your feedback is shared with the appropriate team to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,575 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.