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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was outdated, and dirty. Appliance were chipped up. Dirty stuff under the bed & the towels were slight brown. The shower holes was shooting out water as well.
Business response:
Dear Bryttni, We sincerely apologize for the condition of your room and the cleanliness issues you experienced. An outdated space, chipped appliances, unclean areas under the bed, discolored towels, and a faulty showerhead are all unacceptable, and we deeply regret the inconvenience this caused. Your comments have been shared with our housekeeping and maintenance teams for immediate correction. Providing a clean, well-maintained environment is a priority, and your input helps us improve. We truly appreciate your stay and hop... read more
The place is dirty all around. Smelled terrible. They had to change my room twice because it smell horrible. Finally decided to stay in one room and the bathroom and bathtub were super dirty. Place should be shut down.
Business response:
Dear LUIS, We sincerely apologize for the unacceptable conditions you encountered during your stay. We are deeply sorry that multiple rooms had strong odors and that the final room had a dirty bathroom and bathtub. This falls far below the standards we aim to provide. We take your comments very seriously, and our housekeeping and maintenance teams have been alerted to address these issues immediately. Your experience is not reflective of the quality we strive for, and we regret the frustration it caused. We truly value your ... read more
Advertising breakfast. Just coffee and granola bar. Shower controls were broken
Business response:
Dear Guest, We apologize for the disappointment regarding the breakfast offerings and the shower controls. We strive to provide a better experience for all our guests, and your comments will help us improve. We're addressing the issue with the shower controls to ensure they are fixed promptly. We appreciate your understanding and value your input. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future!Sincerely,Hotel Management
50 or more bites from mattress Was bitten by something about 50 times and 3 days later still having deal with the scabbing and itching.
Business response:
Dear Jacob,Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
Bathroom had mold n roaches running around 😒
Business response:
Dear Naville, We sincerely apologize for the issues you encountered during your stay. This is not the experience we want for our guests, and we take cleanliness concerns very seriously. Please know that we are addressing this matter with our housekeeping and pest control teams to ensure it is resolved. Your feedback is valuable in helping us improve, and we hope to have the opportunity to provide a better stay in the future. Sincerely,Hotel Management
Rude customer service
Business response:
Dear Stefany, We sincerely apologize if our customer service did not meet your expectations during your stay. Providing warm, professional, and courteous service to all our guests is a top priority, and your feedback will be shared with our team to address and improve any shortcomings. We value your input as it helps us enhance the guest experience and ensure satisfaction. We look forward to welcoming you back for a better experience! Sincerely,Hotel Management
The 1st room I was given upon arriving was hot, dirty & had mold growing in the AC Unit. So I asked to be moved into a different room. The 2nd room I was given had food stains on the walls and all over the side of the fridge. The Bathroom was leaking and had a ring of mold all along the bathtub floors. I requested a refund and checked out immediately. I won't ever stay here again
Business response:
Dear Corey, We are truly sorry to hear about your experience. It’s unacceptable that your rooms did not meet our standards, and we understand your frustration. Cleanliness and comfort are our top priorities, and your feedback will be taken seriously to address these issues. We appreciate you bringing this to our attention, and we hope you’ll reconsider staying with us as we work to improve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.