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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good
MariuanaSmell
Dated property and was not sure if the sheets and covers were clean. Slept on top of the covers.
The room was outdated, and dirty. Appliance were chipped up. Dirty stuff under the bed & the towels were slight brown. The shower holes was shooting out water as well.
Business response:
Dear Bryttni, We sincerely apologize for the condition of your room and the cleanliness issues you experienced. An outdated space, chipped appliances, unclean areas under the bed, discolored towels, and a faulty showerhead are all unacceptable, and we deeply regret the inconvenience this caused. Your comments have been shared with our housekeeping and maintenance teams for immediate correction. Providing a clean, well-maintained environment is a priority, and your input helps us improve. We truly appreciate your stay and hop... read more
The place is dirty all around. Smelled terrible. They had to change my room twice because it smell horrible. Finally decided to stay in one room and the bathroom and bathtub were super dirty. Place should be shut down.
Business response:
Dear LUIS, We sincerely apologize for the unacceptable conditions you encountered during your stay. We are deeply sorry that multiple rooms had strong odors and that the final room had a dirty bathroom and bathtub. This falls far below the standards we aim to provide. We take your comments very seriously, and our housekeeping and maintenance teams have been alerted to address these issues immediately. Your experience is not reflective of the quality we strive for, and we regret the frustration it caused. We truly value your ... read more
Advertising breakfast. Just coffee and granola bar. Shower controls were broken
Business response:
Dear Guest, We apologize for the disappointment regarding the breakfast offerings and the shower controls. We strive to provide a better experience for all our guests, and your comments will help us improve. We're addressing the issue with the shower controls to ensure they are fixed promptly. We appreciate your understanding and value your input. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,209 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.