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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
50 or more bites from mattress Was bitten by something about 50 times and 3 days later still having deal with the scabbing and itching.
Business response:
Dear Jacob,Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
Bathroom had mold n roaches running around 😒
Business response:
Dear Naville, We sincerely apologize for the issues you encountered during your stay. This is not the experience we want for our guests, and we take cleanliness concerns very seriously. Please know that we are addressing this matter with our housekeeping and pest control teams to ensure it is resolved. Your feedback is valuable in helping us improve, and we hope to have the opportunity to provide a better stay in the future. Sincerely,Hotel Management
Rude customer service
Business response:
Dear Stefany, We sincerely apologize if our customer service did not meet your expectations during your stay. Providing warm, professional, and courteous service to all our guests is a top priority, and your feedback will be shared with our team to address and improve any shortcomings. We value your input as it helps us enhance the guest experience and ensure satisfaction. We look forward to welcoming you back for a better experience! Sincerely,Hotel Management
The 1st room I was given upon arriving was hot, dirty & had mold growing in the AC Unit. So I asked to be moved into a different room. The 2nd room I was given had food stains on the walls and all over the side of the fridge. The Bathroom was leaking and had a ring of mold all along the bathtub floors. I requested a refund and checked out immediately. I won't ever stay here again
Business response:
Dear Corey, We are truly sorry to hear about your experience. It’s unacceptable that your rooms did not meet our standards, and we understand your frustration. Cleanliness and comfort are our top priorities, and your feedback will be taken seriously to address these issues. We appreciate you bringing this to our attention, and we hope you’ll reconsider staying with us as we work to improve. Sincerely,Hotel Management
Carpet: UGH there was some sort of sticky glop in the carpet. Still not sure what it was. No Water in Shower: The shower / tub had no water! I don't understand this! How can you get the room ready for the next visitor AND NOT HAVE A WORKING SHOWER!?!?!
Business response:
Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the condition of the carpet and the lack of water in the shower during your stay. This is certainly not the standard we aim to provide, and your experience has been shared with our housekeeping and maintenance teams to ensure this does not happen again. We truly regret the inconvenience caused and hope you will consider giving us another opportunity to provide a better stay in the future.Sincerely,Hotel Management
This property is very old and dingy. The room I was allocated would not lock for security. I would have been better off staying in at a motel.
Business response:
Dear Shriram, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered, particularly with the room’s security and the overall condition of the property. Guest safety and comfort are our top priorities, and it is concerning to hear that we fell short in these areas. We are actively addressing these matters to improve the experience for future guests. We hope you will consider giving us another chance to provide you with a better stay in the future.Sincerely,Hotel Management
Worst stay I have ever had. We had to keep the lights on at night to keep the roaches at bay. 4 nights with hardly any sleep. When I asked for a room with no roaches they basically told me they didn’t have one. Also, the microwave didn’t work. Horrible experience I will never stay at an extended stay ever again!
Business response:
Dear Cassidy, We deeply regret to hear about your recent experience and sincerely apologize for the inconvenience you encountered. We take issues like pest control and maintenance very seriously and will address these concerns with our team immediately. Your feedback is invaluable, and we are committed to improving our services. We hope you will give us another chance in the future to provide you with a more pleasant stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,209 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.