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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carpet: UGH there was some sort of sticky glop in the carpet. Still not sure what it was. No Water in Shower: The shower / tub had no water! I don't understand this! How can you get the room ready for the next visitor AND NOT HAVE A WORKING SHOWER!?!?!
Business response:
Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the condition of the carpet and the lack of water in the shower during your stay. This is certainly not the standard we aim to provide, and your experience has been shared with our housekeeping and maintenance teams to ensure this does not happen again. We truly regret the inconvenience caused and hope you will consider giving us another opportunity to provide a better stay in the future.Sincerely,Hotel Management
This property is very old and dingy. The room I was allocated would not lock for security. I would have been better off staying in at a motel.
Business response:
Dear Shriram, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered, particularly with the room’s security and the overall condition of the property. Guest safety and comfort are our top priorities, and it is concerning to hear that we fell short in these areas. We are actively addressing these matters to improve the experience for future guests. We hope you will consider giving us another chance to provide you with a better stay in the future.Sincerely,Hotel Management
Worst stay I have ever had. We had to keep the lights on at night to keep the roaches at bay. 4 nights with hardly any sleep. When I asked for a room with no roaches they basically told me they didn’t have one. Also, the microwave didn’t work. Horrible experience I will never stay at an extended stay ever again!
Business response:
Dear Cassidy, We deeply regret to hear about your recent experience and sincerely apologize for the inconvenience you encountered. We take issues like pest control and maintenance very seriously and will address these concerns with our team immediately. Your feedback is invaluable, and we are committed to improving our services. We hope you will give us another chance in the future to provide you with a more pleasant stay.Sincerely,Hotel Management
Moret than 10 cockroaches every where running around in the room
Business response:
Dear photjana, Thank you for bringing this to our attention. I’m deeply sorry to hear about the issue with cockroaches in your room. This is unacceptable, and we take such matters very seriously. We are addressing this immediately with our pest control team to ensure this doesn’t happen again. Your feedback is crucial for us to improve, and we would like to discuss this further to make amends. We hope to better serve you in the future.Sincerely,Hotel Management
This property is super dated, none of the plugs in my room work and it had a stitch. The staff was nice and it. In a good location overall,
Business response:
Dear Everett, We apologize for the inconvenience you experienced during your stay. Ensuring all amenities are functional is a priority, and we regret that the plugs in your room were not working properly. Your feedback is valuable, and we are addressing these issues with our maintenance team to make necessary improvements. We appreciate your kind words about our staff and the location. Please consider returning in the future, as we are committed to enhancing our facilities to provide a more comfortable stay for all our guest... read more
The first room smelled like smoke, went down to request another room, that had a hole in the ceiling and had water dripping down, requested a third room and that one smelled like smoke. Ended up leaving the hotel and finding another hotel.
Business response:
Dear Victoria, We sincerely apologize for the inconvenience you experienced during your stay with us. Providing a comfortable and pleasant environment is paramount to us, and we regret that we fell short of your expectations. Your feedback regarding the room conditions has been taken seriously and will be addressed appropriately. We understand the importance of a refreshing and welcoming atmosphere for our guests, and we regret that we were unable to provide this for you on this occasion. Your satisfaction is of utmost impor... read more
Expensive no breakfast
Business response:
Dear ZHONGYI, Thank you for your feedback. While we understand your concern about the absence of breakfast, we strive to offer competitive pricing based on our amenities and location. Our rates are designed to reflect the value of our accommodations and services. However, we'll take your comments into consideration as we continually evaluate our offerings. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a satisfactory experience in the future.Sincerely,Hotel Management
V
Business response:
Dear RATNA, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.