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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Moret than 10 cockroaches every where running around in the room
Business response:
Dear photjana, Thank you for bringing this to our attention. I’m deeply sorry to hear about the issue with cockroaches in your room. This is unacceptable, and we take such matters very seriously. We are addressing this immediately with our pest control team to ensure this doesn’t happen again. Your feedback is crucial for us to improve, and we would like to discuss this further to make amends. We hope to better serve you in the future.Sincerely,Hotel Management
This property is super dated, none of the plugs in my room work and it had a stitch. The staff was nice and it. In a good location overall,
Business response:
Dear Everett, We apologize for the inconvenience you experienced during your stay. Ensuring all amenities are functional is a priority, and we regret that the plugs in your room were not working properly. Your feedback is valuable, and we are addressing these issues with our maintenance team to make necessary improvements. We appreciate your kind words about our staff and the location. Please consider returning in the future, as we are committed to enhancing our facilities to provide a more comfortable stay for all our guest... read more
The first room smelled like smoke, went down to request another room, that had a hole in the ceiling and had water dripping down, requested a third room and that one smelled like smoke. Ended up leaving the hotel and finding another hotel.
Business response:
Dear Victoria, We sincerely apologize for the inconvenience you experienced during your stay with us. Providing a comfortable and pleasant environment is paramount to us, and we regret that we fell short of your expectations. Your feedback regarding the room conditions has been taken seriously and will be addressed appropriately. We understand the importance of a refreshing and welcoming atmosphere for our guests, and we regret that we were unable to provide this for you on this occasion. Your satisfaction is of utmost impor... read more
Expensive no breakfast
Business response:
Dear ZHONGYI, Thank you for your feedback. While we understand your concern about the absence of breakfast, we strive to offer competitive pricing based on our amenities and location. Our rates are designed to reflect the value of our accommodations and services. However, we'll take your comments into consideration as we continually evaluate our offerings. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a satisfactory experience in the future.Sincerely,Hotel Management
V
Business response:
Dear RATNA, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
I was checked in by someone in training who was not very fast which is fine. There was trash left in kitchen trashcan from previous guest. Doors have built up dirt on them, obviously never cleaned. Water constantly running from both faucets and the toilet. Walls paper thin. Guests sitting and drinking booze by checking area. Disgusting overall.
Business response:
Dear Iryna, Thank you for sharing your review. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
Outlet in my room was non-functional
Business response:
Dear Dave, Thank you for being our guest. We regret that the outlet in your room was not functioning correctly, and we apologize for any inconvenience caused. We are taking the necessary steps to address the issue promptly. Please be assured that we are committed to providing our guests with a comfortable and enjoyable stay, and we look forward to hosting you again for a much better stay.Sincerely,Hotel Management
The room smelled of smoke despite being advertised as non-smoking room. Carpet in the hallway was very dirty. Towels that are supposed to be white were discolored. Free breakfast is advertised but it was only coffee and granola bars.
Business response:
Dear Ruth, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness and odor of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. Regarding breakfast, we will review our offerings to provide a more satisfying experience for our guests. Thank you for bringing these concerns to our at... read more
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,209 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.