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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was checked in by someone in training who was not very fast which is fine. There was trash left in kitchen trashcan from previous guest. Doors have built up dirt on them, obviously never cleaned. Water constantly running from both faucets and the toilet. Walls paper thin. Guests sitting and drinking booze by checking area. Disgusting overall.
Business response:
Dear Iryna, Thank you for sharing your review. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
Outlet in my room was non-functional
Business response:
Dear Dave, Thank you for being our guest. We regret that the outlet in your room was not functioning correctly, and we apologize for any inconvenience caused. We are taking the necessary steps to address the issue promptly. Please be assured that we are committed to providing our guests with a comfortable and enjoyable stay, and we look forward to hosting you again for a much better stay.Sincerely,Hotel Management
The room smelled of smoke despite being advertised as non-smoking room. Carpet in the hallway was very dirty. Towels that are supposed to be white were discolored. Free breakfast is advertised but it was only coffee and granola bars.
Business response:
Dear Ruth, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness and odor of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. Regarding breakfast, we will review our offerings to provide a more satisfying experience for our guests. Thank you for bringing these concerns to our at... read more
Close to Costco, close to freeways
Business response:
Dear James, We love knowing how pleased you were with our location and appreciate the easy access to Costco. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely,Hotel Management
Cleanness is the key word, not clean at all very poor condition
Business response:
Dear Faisal, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Did not have second room of our reservation available. Took quite while to figure out. Desk clerk was working all alone so was pretty confused. Needed to call and be walked through. She did her best but it was 11:30pm and we were tited. Room felt overall grimy and smelled moldy. Bathroom floors definitely gross.
Business response:
Dear Deanna, We sincerely apologize for any inconvenience you may have encountered during your recent stay, particularly the confusion surrounding your reservation and the condition of your room. Your feedback is highly appreciated, and we will take the necessary steps to address these issues with our team. We understand your disappointment, and we hope to provide you with a better and more comfortable experience in the future. We appreciate your bringing these matters to our attention.Sincerely,Hotel Management
Dirty and unclean hotel Poor cleaning job, dirty room, black mold in bathroom, dust all around, unclean door, door knobs, broken shower curtain rod. Bed sheets and towels very old. Overall hotel condition was poor. Dust everywhere.
Business response:
Dear Nyma, Please accept our apologies for not meeting your expectations during your recent stay with us. The condition of your suite you describe is unacceptable and not representative of our quality standards. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are u... read more
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.