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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoke detectors hanging loose, no coffee and no indication of reduced services at time of booking.
Business response:
Thank you for your review. Our guests' safety and security are of utmost importance to us, so we appreciate you alerting us about the smoke alarm in your room. We are sorry if this has negatively impacted your experience. We regret your disappointment with our grab-and-go breakfast not being available during your visit. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We hope you will give us the opportunity to make it up to you on a future visit.... read more
Not good
Business response:
Takesha, thank you for evaluating your stay. Your review indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The lady at the front desk was rude untill I started speaking spanish then she kind of change her attitude. I had a hard time booking the room to begin with and then she ddnt help with her attitude. My husband stays at this hotel becuase of his company . So I went to visit since hes out of town. The room they gave me stink when I walked in. And ive never been to a hotel where they clean your room once a week. I had to clean my husbands room and take out the trash and go put it in the trash room. He says he has to go get his ... read more
Business response:
Thank you for posting a review of our hotel. We are very sorry for the unpleasant experience you had with one of our front desk staff. Your comments will be discussed with our team to ensure we are more consistent in our service delivery going forward. Also, please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and we regret your disappointment. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your... read more
Customer service very bad
Business response:
Amin, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with our staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
I scheduled the wrong date and they would not let me change the date. I, therefore, paid for TWO nights and only needed one. The website said I could cancel as long as it was before 6pm the day of the reservation. I will most likely not stay at this hotel, nor book with Expedia ever again. You have lost my business.
Business response:
John, we are sorry for the inconvenience you faced with the reservations booked through a third-party website. While we understand your frustration, we suggest you reach out to the third party for any assistance. We hope you will reconsider and will give us the opportunity to make it up to you in the future. Sincerely, Hotel Management
Watch your credit card. Charged me even though the room was booked and prepaid by the business. Had to dispute charge. They would not take my hotel reservation number after i showed them the confirmation mail. Water was not hot. I got cold after 5 minutes in the tub, and this was after i received help in trying to get hot water. Room was clean. Bed was comfortable.
Business response:
Thank you for reviewing your recent stay. We are sorry for the unpleasant experience you had at the time of check-in. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We will also share your comments regarding the water temperature with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Ma... read more
Northern Virginia is always a lovely place to visit in the winter months when the windchill is biting.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was close to what I needed. Cost effective for my needs.
Business response:
Thank you for being our guest. We are glad you loved our convenient location and found us to be a great value. However, we are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
The rooms smell like old and the guy at the frontdesk looked like
Business response:
Thank you for staying with us. We are sorry for the odor you experienced and regret the inconvenience it caused. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. We appreciate your feedback and hope to make it up to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.