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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I ended up not staying at this property. The first room had peeling along the whole edge of the counter. I was moved to a room that had a horrible smell of some sort of urine. I was unable to bear that smell and I resfused to be moved to another room. I ended up staying at the embassy suites in Tyson's corner. I wouldn't recommend anyone stay here. It's dirty and the customer service was horrible.
Business response:
Dear Same, We sincerely apologize for the inconvenience you encountered during your time with us. We follow strict industry standards regarding the cleanliness and upkeep of our property. The issues you have described and the difficulties with our associates are not typical of our usual services. We take feedback like yours very seriously and have shared your concerns with the appropriate team to ensure such issues do not repeat in the future. Please do revisit us for a much-improved experience.Sincerely,Hotel Management
Very old and rundown. Breakfast was instant oatmeal and stale muffins. I wouldn’t recommend this place to anyone.
Business response:
Dear Lynn, Thank you for taking the time to post your review. Our guests' comments and opinions are important to us; hence we apologize for not meeting your expectations and regret the inconvenience caused. We have shared your feedback about breakfast with our team for improvement and hope you will consider giving us a chance to provide you with the service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Ended our stay early!! Our hotel room did not have any cookware-dishes, empty kitchen. Also we killed 3 bugs/beetles from the curtains (everything was clean and neat) and we heard noise all night long! The manager was very understanding and offered a different room but we asked for a refund for the second night and we rushed out of there!
Business response:
Rajan, we are discouraged to know that you had to leave us earlier than expected. We want our guests to have a comfortable time with us, and we apologize for the cleanliness issue. We will share your comments with our housekeeping and pest control teams for their review and action. We are also sorry for the disturbance your experienced and that you were not informed about our kitchenware policy. Please know that dishware is made available at the front office and provided upon request. We will utilize your comments to enhance... read more
HUGE FAIL...! This place was a HUGE FAIL!! Not even a glass so that I can rinse my teeth! When the guy told me that I could call to get plates and silverware, I at least expected a glass to rinse out of; nope...! And even worse, I had a 7am flight, which meant getting up at 4:30. And not even a coffee maker! C'mon, those are just basics...!
Business response:
Thank you Robert for staying with us during your visit to this area. Please accept our apologies for not meeting your expectations. We regret the inconvenience and the frustration you must have had and value your patience in such a delicate matter. We have taken note of your comments and will discuss them with our team. We hope you will choose us again the next time you are in DC. Sincerely, Hotel Management
Business response:
Dear Anonymous, thank you for leaving a rating regarding your stay with us. Our staff strives to ensure an exceptional experience for each guest; therefore, we want to extend our sincerest apologies for not meeting these expectations. We hope you will give us another opportunity to show you our attentive hospitality and that we truly value your patronage. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.