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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to Costco, close to freeways
Business response:
Dear James, We love knowing how pleased you were with our location and appreciate the easy access to Costco. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely,Hotel Management
Cleanness is the key word, not clean at all very poor condition
Business response:
Dear Faisal, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Did not have second room of our reservation available. Took quite while to figure out. Desk clerk was working all alone so was pretty confused. Needed to call and be walked through. She did her best but it was 11:30pm and we were tited. Room felt overall grimy and smelled moldy. Bathroom floors definitely gross.
Business response:
Dear Deanna, We sincerely apologize for any inconvenience you may have encountered during your recent stay, particularly the confusion surrounding your reservation and the condition of your room. Your feedback is highly appreciated, and we will take the necessary steps to address these issues with our team. We understand your disappointment, and we hope to provide you with a better and more comfortable experience in the future. We appreciate your bringing these matters to our attention.Sincerely,Hotel Management
Dirty and unclean hotel Poor cleaning job, dirty room, black mold in bathroom, dust all around, unclean door, door knobs, broken shower curtain rod. Bed sheets and towels very old. Overall hotel condition was poor. Dust everywhere.
Business response:
Dear Nyma, Please accept our apologies for not meeting your expectations during your recent stay with us. The condition of your suite you describe is unacceptable and not representative of our quality standards. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are u... read more
I ended up not staying at this property. The first room had peeling along the whole edge of the counter. I was moved to a room that had a horrible smell of some sort of urine. I was unable to bear that smell and I resfused to be moved to another room. I ended up staying at the embassy suites in Tyson's corner. I wouldn't recommend anyone stay here. It's dirty and the customer service was horrible.
Business response:
Dear Same, We sincerely apologize for the inconvenience you encountered during your time with us. We follow strict industry standards regarding the cleanliness and upkeep of our property. The issues you have described and the difficulties with our associates are not typical of our usual services. We take feedback like yours very seriously and have shared your concerns with the appropriate team to ensure such issues do not repeat in the future. Please do revisit us for a much-improved experience.Sincerely,Hotel Management
Very old and rundown. Breakfast was instant oatmeal and stale muffins. I wouldn’t recommend this place to anyone.
Business response:
Dear Lynn, Thank you for taking the time to post your review. Our guests' comments and opinions are important to us; hence we apologize for not meeting your expectations and regret the inconvenience caused. We have shared your feedback about breakfast with our team for improvement and hope you will consider giving us a chance to provide you with the service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,209 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.