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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to airport When we checked in they ask for ID and credit card. My husband gave both but didn't realize til morning that he didn't get ID back. It took a couple calls to front desk and a trip down insisting they check front desk for ID. When they found it it was on the BOTTOM of pile of assorted ID's in a drawer. Worker had to know it was left behind and made no attempt to return. Lots of questions like why on the bottom of the pile?????Why do they have a pile of IDs????why no attempt to contact us????? Potential ID the... read more
Nasty Dirty Rooms - Not clean at all This is the first review I've ever written, and I feel that it needs to be said to warn others and maybe the company will improve its standing. The room card said they were cleaned by the maid, but they def. were not. The sheets had hair all over them in 3 different rooms!! One of the beds litterally had dirt under the fitted sheet - the only reason why we knew that is because we had to replace the fitted sheet because it had stains and hair on it then a bunch of dirt under that, which go... read more
Bed bugs This was the worst hotel experience that I have ever experienced.
I'll never stay here again! This hotel was not as it was described, and in my opinion, was not a 2.5 star hotel. Our stay was for 4 nights, and we never received maid service our entire stay. The hallways and elevator were dirty and looked like they had not been cleaned or vacuumed in weeks. The breakfast that was included consisted of stale muffins and coffee. There was no cream available for the coffee even after repeated requests. The kitchenette has no dishes, cups, or silverware. I requested a coffee maker, and finally ... read more
Business response:
I appreciate you taking the time to write a review of our hotel. I am sorry to read that you were not pleased with your in-room kitchen amenities. We now keep our dishware and kitchen utensils behind the front desk to ensure that they are properly sanitized for our guests' health and safety. They are complimentary and available to guests upon request. I will work with my front desk staff to ensure that we are properly communicating this policy at check-in in the future. As well, I will share your feedback on our breakfast wi... read more
Too close to traffic area Customer service terrible, supply in the room not avaible such plastic for drink, went look at lobby waited for .5 hours for someone to assistant, but not result, left and came back and still not there, used phone for operator and then came to help. Bed not soft, pillow not that great, breakfast is not great compare to last places I was. Found to many people wonder on the lobby, lot of Sick people, felt like I stayed in a nurser home intead of hotel, next prefer stay with mine family who live close ... read more
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that no one was available at the front desk to assist you, and that your room was lacking in amenities. We do provide plastic cups to guests in their rooms. I will work with my housekeeping staff to ensure that we are stocking rooms with these before guests check-in. As well, I will be working with my front desk staff to ensure that we are more attentive to guests at the front ... read more
Walls are very thin The hotel is somewhat a pain to get to. The room was clean and overall not bad. Around 12 am the people in the room next to ours decided to have a violent fight all night that made it into the hall.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the disturbances from neighboring guests is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have talked to our staff to ensure these types of situations are handled properly in the future. Thank you very much for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Odd location, had to drive through a shopping center parking lot to reach it. Breakfast was minimal, coffee was not available on a weekend morning after 9:30. No coffee maker in room. No pool, no fitness. Bare bones relative to the price.
Business response:
Steve - We appreciate you taking the time to write a review of your experience with us. We are sorry to hear that our grab-and-go breakfast did not meet your expectations and that you were not informed of our coffee makers available at the front desk. We offer many quick breakfast options each morning for our guests that do not have time to cook in their fully equipped kitchens. We will review your feedback and look into adding to our selection. We have coffee makers, and many other amenities available at our front desk for ... read more
Go somewhere else There are many other hotels in the area with similar prices that have much cleaner, updated rooms, with better facilities, breakfast, and overall services. I'm not a picky person, but there are too many other hotels in the area with better location, actually existent service, and higher quality rooms.
"Smoky Non-Smoking Rooms" I paid additional for a king size bed, but only could get a queen when I checked in. The second night I was moved to a room with a king. The hotel did not know how to adjust the price for the fist night. Both nights I was on non-smoking floors but had strong smoke odor coming into the rooms through the bath room vent. Could not sleep well either night from the odor.
Business response:
Ron - Your review for our hotel was recently brought to my attention. Please accept our sincerest apologies for the odors in your room and the booking issues that you experienced during your stay. In response to your feedback, I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated. Again, thank you for the comments. We hope that you will give us another chance to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,209 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.