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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property seemed a bit worn out and tired. Towels were worn, carpet tired, and surfaces were not clean.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay did not meet our company’s high standards. In response to your feedback, I will be coaching our staff on our cleaning and room inspection procedures to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
It'll do for a quick overnight stay The front desk greeted with good customer service. The first room they assigned me smelled musky and had a "water bug". They were accommodating to switch me to another room that smelled smoke, but no bugs. There was crumbs on the bed (maybe housekeeping had a snack) but at this point i was too tired to care. Breakfast was soso but there are plenty options outside the hotel.
Business response:
Thank you for taking the time to write a review of your experience with us. While I appreciate your comments about our front desk staff, I sincerely apologize for the cleanliness issues you experienced. I have used your comments as a training tool to coach our staff on the importance of making sure we are properly inspecting rooms before guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The building and staff was OK - but .... make up the beds better
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies that your stay with us was not to your satisfaction. I met with the staff, and we have gone over our company standards to ensure that your experience is not repeated. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Short hairs on "clean" towels. Need I say more? I could overlook the soda spill on the phone cord that was never cleaned, or even the crud on the phone received and cradle. Lack of water pressure in the shower, and a faulty hot/cold water mixer made for a less than pleasurable shower. Coming out however, I found short, curly hairs on the fresh towels, and holding them up, I saw stains. That just grossed me out. Besides that, the towels were of the lowest quality. I wouldn't use them to clean an oil spill in my garage.
Business response:
Thank you for taking the time to write a review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have spoken to our entire staff and reviewed the importance of thoroughly cleaning and inspecting our rooms and linens before guest arrivals. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Je n'y retournerai pas! Terrible - une nuit (j'ai raté mon avion) j'ai reservé une chambre non fumeur et on m'a mis dans une chambre fumeur pretextant qu'il n'y avait pas d'autre chambre. Hors sur le site hotel.com il etait précisé Non fumeur! Hotel desuet- a renover completement.
Poor Service, Smelly Room I was stuck at IAD airport & needed a room for the night. When I arrived, the front desk clerk (who was by himself) did not have my reservation. After that was fixed, I went to my room. I was so tired, I didn't have the energy to put up a fight. But the room I was given hadn't been occupied for a while maybe or something, but it smelled of a high school gym boys locker room. It was not at all conducive to relaxation or rest. To top it off, when i checked out in the morning, I ask the front desk cler... read more
Had to go back and sleep in my car Hotels.com and this hotel hace no organization. Front desk was rude and staff was unorganized. You might reserve and have no guarantee with this place because of the mess they have, had to sleep in the car.
Just say no Awful. The room was spartan and worn out--all the laminate everywhere was lifting. The bed was fine. The windows were dirty/cloudy. Staples were in the wall with torn paper behind them. The toilet seat broke and no one was available to fix it and no one helped us in any way. We had to go to the desk twice and beg finally for masking tape and a plastic knife to put the cracked off seat together temporarily. It was awful. You are definitely on your own in this hotel. The so called breakfast was nature bars and appl... read more
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.