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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The desk attendant couldn't figure out how to give me a receipt although I paid at the hotel. He said "I see it, now it disappeared" and he wouldn't try to find it any more. He then just said it'll be emailed, but he didn't know where it would be emailed to??? what??
Business response:
Timothy, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Close to Dulles. That's about all the positive things I have to say.
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
2 Hours to Check In Even though I had a confirmed reservation, it took over two hours to check in...was first sent to a room, twice at 1am, that someone else was already staying in. When the desk agent did not believe me he went to the room and used his key to open the door. Yup, confirmed someone else was in the room. He took so long to resolve the issue, at 2am I finally laid down on the lobby floor to sleep until he found a room for me. He was calling rooms at 1am, waking other guests up, to try and find an empty room. He... read more
Business response:
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area... read more
Business response:
Donald, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay. Sincerely, General Manager
Non smoking room, was OK, but the smoke smell in the hallway was disgusting. Minimum breakfast provided, very depleted due to a large number of workers starting wor early.
Business response:
We received your review and would like to apologize for not meeting your expectations. We will be working with our staff to make sure our entire hotel is meeting our standards at all time. We will also be working with our housekeeping team to improve our odor control procedures so the hallway does not smell like smoke. Thank you again for your feedback, it helps us continue to improve. We hope you will give us an opportunity to provide you with a better stay next time you are in the area.
Not good at all Unbelievable when I came into the facility the customer service agent was very rude very unprofessional and I did not like the way he treated me when I came to check him. He was very abrupt I was unable to provide me policy information that I requested and he really did not care about the services he was providing. The room had here on the floor and the tub was not cleaned there was no pots and pans to use to eat your food or to make food I just felt like this was not a good experience. I would never recommen... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide our guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. In response to your feedback, I will be inspecting rooms personally to make sure this does not repeat again in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provi... read more
Low end hotel Price is low because it's not really that nice here. "Breakfast" was a bunch of gross boxed food literally served from the front reception desk. Staff was indifferent about everything, didn't really smile. Room clock was broken. WiFi was slow and not secure (Open to anyone, no password). Mechanical noises in the walls/ceiling. No shampoo/condish in the bathroom. There are much better Extended Stay locations. Skip this one.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we failed to meet your expectations. In response to your feedback, I will have our maintenance engineer and housekeeper do better job at odor control. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience in the future.
bathroom in a terrible conditions. tv was not working. heater was really noise so i should turn it off
Wasn't impressed Walked in to see guests hanging out in their bare feet in the very small lobby. While I. He led in the staff became angry at another guest who asked for fresh towels. There was clothes and garbage in the halls as I walked to my room. Not to mention the room and hall smells like the powder you put on the floors to mask other smells. Kitchen in the room was very dated. There were stains and hair all over the toilet. The shower drain was broken. Tv had less than 30 stations. Needless to say I was happy to just ... read more
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,236 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.