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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
go somewhere else! asked for non smoking, bathroom smelled like cigarettes, there was hair all over the bed sheets and a spider in the tub. When I told management they just said sorry but didn't do anything about it or give us any type of discount or compensation. Very poor cleanliness and customer service
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I will also make sure we are providing each guest with professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at ou... read more
A very basic no-frills motel. Coffee/breakfast stand located in entrance across from check-in counter. Fruit wasn't fresh and was discarded. No coffee maker or ice bucket in room. Will not stay here again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as making sure our breakfast is properly stocked. Thanks to your feedback, we can continue to work on providing an exceptional stay for ... read more
Cheap, not worth it Very cheap, not up to date, very stinky, dont expect what you see in the pictures
The property seemed a bit worn out and tired. Towels were worn, carpet tired, and surfaces were not clean.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay did not meet our company’s high standards. In response to your feedback, I will be coaching our staff on our cleaning and room inspection procedures to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
It'll do for a quick overnight stay The front desk greeted with good customer service. The first room they assigned me smelled musky and had a "water bug". They were accommodating to switch me to another room that smelled smoke, but no bugs. There was crumbs on the bed (maybe housekeeping had a snack) but at this point i was too tired to care. Breakfast was soso but there are plenty options outside the hotel.
Business response:
Thank you for taking the time to write a review of your experience with us. While I appreciate your comments about our front desk staff, I sincerely apologize for the cleanliness issues you experienced. I have used your comments as a training tool to coach our staff on the importance of making sure we are properly inspecting rooms before guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The building and staff was OK - but .... make up the beds better
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies that your stay with us was not to your satisfaction. I met with the staff, and we have gone over our company standards to ensure that your experience is not repeated. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Short hairs on "clean" towels. Need I say more? I could overlook the soda spill on the phone cord that was never cleaned, or even the crud on the phone received and cradle. Lack of water pressure in the shower, and a faulty hot/cold water mixer made for a less than pleasurable shower. Coming out however, I found short, curly hairs on the fresh towels, and holding them up, I saw stains. That just grossed me out. Besides that, the towels were of the lowest quality. I wouldn't use them to clean an oil spill in my garage.
Business response:
Thank you for taking the time to write a review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have spoken to our entire staff and reviewed the importance of thoroughly cleaning and inspecting our rooms and linens before guest arrivals. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,237 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.