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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dreadful - Couldn't leave fast enough! I didn't stay. I got to my room and it stank. It wreaked of cigarettes and industrial cleaner. I switched rooms to avoid the offensive odors and had to downgrade to a queen sized bed in order to do so. This second room was better but still smelled awful and looked like the sheets had NEVER been changed. By the time my daughter arrived to meet me I had already booked a room at a neighboring hotel. I have had bad experiences with this chain in the past and am now left with the considered ... read more
Not worth a penny over $40. We paid over $115/day. When the toilet seat cracked apart at 9 p.m. at night no one was available to fix it and my husband had to beg the front desk for masking tape and a plastic knife for stability. Thank God my husband figured that out, b/c the hotel offered no help til 9 a.m. the next morning. Everything was old and a bit dilapidated. The windows were cloudy and the picture window had a 2"x 2" sticker right in the middle it...unique charm. There were bits of paper having been torn down but sti... read more
None Cleaness omg I'm never been in a place that neglected in cleaning
Business response:
Thank you for taking the time to write a review of your stay. I am so disappointed that housekeeping was not up to standards. Please accept my apology. As this hotel’s manager, I can assure you that I have coached our entire housekeeping staff on our company’s housekeeping standards to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in ... read more
The room was small, the paint was bubbling up in the bathroom. Hardly in hot water. It was lukewarm at best.
Close to airport When we checked in they ask for ID and credit card. My husband gave both but didn't realize til morning that he didn't get ID back. It took a couple calls to front desk and a trip down insisting they check front desk for ID. When they found it it was on the BOTTOM of pile of assorted ID's in a drawer. Worker had to know it was left behind and made no attempt to return. Lots of questions like why on the bottom of the pile?????Why do they have a pile of IDs????why no attempt to contact us????? Potential ID the... read more
Nasty Dirty Rooms - Not clean at all This is the first review I've ever written, and I feel that it needs to be said to warn others and maybe the company will improve its standing. The room card said they were cleaned by the maid, but they def. were not. The sheets had hair all over them in 3 different rooms!! One of the beds litterally had dirt under the fitted sheet - the only reason why we knew that is because we had to replace the fitted sheet because it had stains and hair on it then a bunch of dirt under that, which go... read more
Bed bugs This was the worst hotel experience that I have ever experienced.
I'll never stay here again! This hotel was not as it was described, and in my opinion, was not a 2.5 star hotel. Our stay was for 4 nights, and we never received maid service our entire stay. The hallways and elevator were dirty and looked like they had not been cleaned or vacuumed in weeks. The breakfast that was included consisted of stale muffins and coffee. There was no cream available for the coffee even after repeated requests. The kitchenette has no dishes, cups, or silverware. I requested a coffee maker, and finally ... read more
Business response:
I appreciate you taking the time to write a review of our hotel. I am sorry to read that you were not pleased with your in-room kitchen amenities. We now keep our dishware and kitchen utensils behind the front desk to ensure that they are properly sanitized for our guests' health and safety. They are complimentary and available to guests upon request. I will work with my front desk staff to ensure that we are properly communicating this policy at check-in in the future. As well, I will share your feedback on our breakfast wi... read more
Too close to traffic area Customer service terrible, supply in the room not avaible such plastic for drink, went look at lobby waited for .5 hours for someone to assistant, but not result, left and came back and still not there, used phone for operator and then came to help. Bed not soft, pillow not that great, breakfast is not great compare to last places I was. Found to many people wonder on the lobby, lot of Sick people, felt like I stayed in a nurser home intead of hotel, next prefer stay with mine family who live close ... read more
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that no one was available at the front desk to assist you, and that your room was lacking in amenities. We do provide plastic cups to guests in their rooms. I will work with my housekeeping staff to ensure that we are stocking rooms with these before guests check-in. As well, I will be working with my front desk staff to ensure that we are more attentive to guests at the front ... read more
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.