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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont One of the worst rooms ever If you want a bed and 4 walls go ahead
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Unexpected and high pet charges The bathroom smelled awful. I think it was mildew, but it was bad
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. In response to your feedback, I will be working with my maintenance engineer and housekeeping to work on the odor. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with ... read more
Definatly not the best Gentleman at the front was extremally unprofeffsional. He was wearing a t shirt and shorts and i woke him up when i walked in. Lobby smelled like puke and there was garbage all over the hallway. The room was clean but the remote didnt work and the tub drain was completely clogged. I wouldve never stayed there if every hotel i had already tryed to book was full.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the staff is truly inappropriate. Please accept our apologies that your stay did not meet our company’s high standards. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have talked to our staff to ensure these types of situations do not repeat in the future. Thank you very much for bringing this to our attention. We hope to have the opportunity to provide you with a bette... read more
Worst hotel in my life Booked two double beds room but got one bed only. Room is extremely smoky and filthy.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. In response to your feedback, I will be working with my maintenance engineer and housekeeping staff to work on controlling smoke odor and the room appearance. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we c... read more
All I needed was a place to sleep.... All I needed was a place to sleep while on a quick overnight trip to the area. The bed was terribly firm (actually hard!). Even my twelve year old daughter recognized this before I said anything to myself. While the staff was incredibly pleasant, this did not meet the needs of my stay. It was not worth the $30 I saved had I stayed at one of my usual choices.
Zero Customee Consideration Stayed two nights, fire alarm went off both nights at midnight due to someone overcooking or something, no contact/apology from staff, and they still charged full amount... Really? Even roach motels comp your stay if you have a bad enough experience, and this was my worst hotel experience yet.
Business response:
Thank you for taking the time to post your comments following your recent stay at our hotel. Please accept our apologies for the disturbance regarding the fire alarm. The safety and security of our guests is always our number one priority. In response to your feedback, we are working on setting up an action plan to better relay messages to the concerned guest and to take steps to avoid such issues in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will... read more
Tough luck buddy I came back to the hotel on day 1 of my stay around midnight and there wasn't a single parking space available. The desk clerk recommended I park in the Target a mile away. I was not pleased.
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the parking issues you experienced. In response to your feedback, I will work with our staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Not up to my expectations Hotel property was less than I expected - the room did not have any working appliances, dishware or utensils.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that we failed to meet your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Locked out Terrible hotel Keys were not working all weekend Had to have a escort to our rooms every time we left our rooms to unlock the door for us staff seemed to be annoyed by that It's not my problem your keys don't work Just not friendly
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I am pleased to let you know that we have installed a new key maker to prevent your experience from happening again. Thank you very much for providing us with your feedback. I hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,209 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.