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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Zero Customee Consideration Stayed two nights, fire alarm went off both nights at midnight due to someone overcooking or something, no contact/apology from staff, and they still charged full amount... Really? Even roach motels comp your stay if you have a bad enough experience, and this was my worst hotel experience yet.
Business response:
Thank you for taking the time to post your comments following your recent stay at our hotel. Please accept our apologies for the disturbance regarding the fire alarm. The safety and security of our guests is always our number one priority. In response to your feedback, we are working on setting up an action plan to better relay messages to the concerned guest and to take steps to avoid such issues in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will... read more
Tough luck buddy I came back to the hotel on day 1 of my stay around midnight and there wasn't a single parking space available. The desk clerk recommended I park in the Target a mile away. I was not pleased.
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the parking issues you experienced. In response to your feedback, I will work with our staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Not up to my expectations Hotel property was less than I expected - the room did not have any working appliances, dishware or utensils.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that we failed to meet your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Locked out Terrible hotel Keys were not working all weekend Had to have a escort to our rooms every time we left our rooms to unlock the door for us staff seemed to be annoyed by that It's not my problem your keys don't work Just not friendly
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I am pleased to let you know that we have installed a new key maker to prevent your experience from happening again. Thank you very much for providing us with your feedback. I hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The Hotel staff is wonderful; room was terrible The hotel staff was wonderful, but the room we got was terrible. It smelled awful. Probably was and still is a smoking room but it smelled of more than smoking. The air conditioning was the type that is on the wall and it kept turning itself off during the night. We had to keep it going hoping it would circulate the air and take the smell out but it didn't. We left the next mornign and booked a room at a different hotel for the rest of our stay in the area.
go somewhere else! asked for non smoking, bathroom smelled like cigarettes, there was hair all over the bed sheets and a spider in the tub. When I told management they just said sorry but didn't do anything about it or give us any type of discount or compensation. Very poor cleanliness and customer service
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I will also make sure we are providing each guest with professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at ou... read more
A very basic no-frills motel. Coffee/breakfast stand located in entrance across from check-in counter. Fruit wasn't fresh and was discarded. No coffee maker or ice bucket in room. Will not stay here again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as making sure our breakfast is properly stocked. Thanks to your feedback, we can continue to work on providing an exceptional stay for ... read more
Cheap, not worth it Very cheap, not up to date, very stinky, dont expect what you see in the pictures
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.