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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was fine for a night. Not as cozy as one Extended hotel we stayed at before in Connecticut but it was fine. Wish we didn’t have to call the front desk just to get cups , utensils, etc and I saw a couple of fruit flies in the bathroom but overall it did the job for a one night.
Business response:
Dear Mel, Thank you for sharing your feedback with us. We're glad to hear your stay met your needs for the night, though we regret it didn’t fully match the comfort of your previous experience in Connecticut. We apologize for the inconvenience of having to request basic kitchen items and for the presence of fruit flies in the bathroom. Your comments have been shared with our team to ensure improvements. We truly value your input and look forward to welcoming you back. Sincerely, Hotel Management
It was ok. There was no grab and go breakfast as promised
Business response:
Dear Sharnisha, Thank you for taking the time to share your feedback with us. We’re glad to hear your overall stay was okay, but we sincerely apologize that the grab-and-go breakfast was not available as promised. We understand how disappointing it can be when expected amenities are not delivered, and we are actively reviewing our service availability to ensure better consistency. Your feedback has been shared with our team to prevent future lapses. We truly value your input, as it helps us improve the guest experience. We a... read more
There isn't anyone at the front desk when you arrive. I cleaned my floors since they were filthy. Nice renovated room none the less.
Business response:
Dear L'oreale, Thank you for taking the time to share your experience. We’re pleased to know you found the renovated room to your liking. However, we sincerely apologize for the inconvenience caused by the absence of front desk staff upon your arrival and the unacceptable floor cleanliness. This is certainly not the standard we strive to maintain. Your comments have been shared with our housekeeping and front desk teams for immediate review and corrective action. We are committed to ensuring a more seamless and welcoming exp... read more
Easy check in
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Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.2 star rating with 2,353 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.