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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There isn't anyone at the front desk when you arrive. I cleaned my floors since they were filthy. Nice renovated room none the less.
Business response:
Dear L'oreale, Thank you for taking the time to share your experience. We’re pleased to know you found the renovated room to your liking. However, we sincerely apologize for the inconvenience caused by the absence of front desk staff upon your arrival and the unacceptable floor cleanliness. This is certainly not the standard we strive to maintain. Your comments have been shared with our housekeeping and front desk teams for immediate review and corrective action. We are committed to ensuring a more seamless and welcoming exp... read more
Easy check in
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Girlfriend unimpressed. Old bathroom caulk indoors and Lots of cigarette butts outdoors. A few dogs barking. Breakfast is coffee and grab and go packaged muffins, etc. It’s the cheapest place in town though.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered, including the bathroom condition and outdoor cleanliness. Please know that we are addressing these concerns with our maintenance and housekeeping teams to ensure improvements are made. We also understand that the breakfast options were not up to your expectations and will review our offerings moving forward. Your satisfaction is important to us, and we hope to provide you with a more pleasant experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,382 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.