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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like the room need to be updated. The carpet has many stains and are deteriorate. Need update the bathroom cabinet and the air condition is so noisy.
Business response:
Dear Maria, We apologize for the inconvenience caused during your stay. Your feedback about the room conditions is valuable to us, and we are committed to addressing these issues promptly. We understand the importance of updating our facilities to enhance guest comfort and satisfaction. Please rest assured that we will look into the carpet stains, bathroom cabinets, and air conditioning noise to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention.Sincerely,Hot... read more
It was a fine place to stay. Very convenient. Hard to find someone at the check in during the day. Had to ask for supplies for the kitchen in the unit.
Business response:
Dear Caroline, Thank you for your feedback. We are glad you found our location convenient. We apologize for any inconvenience you experienced at check-in and with kitchen supplies. We appreciate your comments and will work to improve our service. We hope to welcome you back to Extended Stay America soon.Sincerely,Hotel management
It was very quiet. Kitchen & bathroom needs to be completely renovated.
Our Flight was delayed by 2 hours. When we arrived at the Hotel, the fronts desk wasn't staff. Sign said, dial 0. When I dialed 0, the phone at the desk rang and rang. After about 30 min. a clerk showed up.
Business response:
Dear Ian, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you experienced upon your arrival. A delayed flight is stressful, and waiting for assistance at our front desk only adds to your frustration. We regret that our service fell short and assure you that we are addressing this issue to prevent it from happening in the future. Your feedback is valuable, and we appreciate your patience. We hope to welcome you back for a smoother experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 4.2 star rating with 1,273 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.